Horrible (non-existent) customer service
Called twice, impossible to hear the other end. Opened a ticket and wrote about the issue one week ago, never heard back from them.
3.55 out of 5
11 ratings in Switzerland
Called twice, impossible to hear the other end. Opened a ticket and wrote about the issue one week ago, never heard back from them.
It has been over a year. The option to filter by power should be pretty basic, it is a big difference in time between connectors that support 7.3kW and 350kW. There are DC connectors with very different speeds Received text message: Añadir CHF16.00 costó 37,833 kWh. Units and amounts are ok, but in wrong context. It could be text resource issue, but annoying. One day later, the amount just raised from 16.00 to 16.90 (in the app) without any notification (decimals lost, correction applied later?) 12 hours after unplugging, App still shows two failed charge attempts are “active”. We will see if, the app attempts to charge money for that at the rate of 0.60CHF/min… App randomly issuing charges to payment method 31chf so far for a charge of 16.90. Tariffs used to be a mess, maybe it got finally fixed but based on the last experience, I can’t trust if the amounts per kWh or minute are correct. ChargePoint Pass, have the app for more than a year, haven’t been able to use it once. App says „may charge $10 automatically“, well it did so multiple times not just once und just charged $30 out of no where for a $5 recharge Deleting account and uninstalling , no more chances
Auf der App ist es fast nicht möglich die richtige Ladestation auszuwählen. Die Symbole Liegen teils hintereinander. Somit kann die richtige Station nicht gewählt werden. Wen man es den hinbekommt und den startbefehl gibt, kommt ein Fehler. Die Supportnummer die man auf der App wählen kann ist ungültig sprich es wird ganz eine andere Nummer gewählt als was angegeben wurde.
Ich habe 3-mal probiert. 3 Fr. wurden meiner Kreditkarte belastet... die Fehlermeldung „Mindestens 6 Zeichen“ hilft leider gar nichts. Ich bin weg. Es gibt ja noch andere Apps, da wird man nicht verarscht.
Chart
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Category
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Rank
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---|---|---|
Top Free
|
|
11
|
Top Free
|
|
25
|
Top Free
|
|
38
|
Top Free
|
|
43
|
Top Free
|
|
74
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