City Cabs (Edinburgh) Ltd

I have booked a taxi from this app and worked perfectly. It is very easy to use and very accurate

Won’t accept payment details, card or city cabs account. Tried deleting and reinstalling, contacted customer service ….no response.

Have you tried to book for a time or date in the future? The clock dials drift off the numbers - most apps these days click and stick when the numerals change. So annoying. Worse any operation you try on an iPhone pulls down the screen - so def not a one handed job. Please fix !

Booked a taxi to the airport the day before. On the morning of the booking the app said the taxi was 20 minutes away at the time they should have been picking me up. I called the office who told me they were very busy and and I should have planned ahead for delays. I have been travelling to London regularly 25 years so do not need to be patronised - a taxi booking service that allows you to pick a specific time should be reliable. When the driver arrived he said he had only received the job at the time the booking was due and he lived 20 minutes away. An unnecessarily stressful start to a long couple of days and I can’t help feeling that I was lied to by the helpdesk.

Fails to recognise my login details and app becomes locked.

I’ve lost an hour trying to use this app to book a car to the airport. For the life of me I can’t understand what it wants- allows you to choose a position on map, then asks for more info and won’t accept it. Allows you to choose the airport, even asks for a flight, then just sits there - what does it want!!!

Avoid at all costs. Does not notify you when you have connected with driver. Pressing ‘done’ while searching takes you back to the first page, app sits in background still searching l found out. Again with no notification that it was searching or if driver was found.

When booking a cab that is not the time they will arrive at your door. That is the time they will issue a job request to cabs, the person who accepts might be 30 minutes away (as what regularly happens to me) which means a 5am pre-book turns in to a 5:30am pick up. Which is annoying with a flagged airport run.

This app generates inaccurate error messages, which resulted in me being charged for a ride I had not booked. I was informed by the app that the booking had not gone through, rebooked and ended up with two bookings (unbeknownst to me). This resulted in me being charged a cancellation fee for a ride I did not take. Unimpressed.

The app consistently takes me to the pick up point