Dexcom G7

The UX around alerts / low BSL management needs work. Got woken up last night when my blood glucose had fallen - I ate and this was followed by over half an hour of escalating, jarring alerts - this drove me to eat more and resulted in overshoot. This is a frequent occurrence for me - before Dexcom I virtually never over-treated hypoglycemia. Activating the “snooze” function requires opening the app (which in the year 2024 has no dark mode so wakes my partner up), waiting for nearly a second for a dialog to appear and tapping ok. There are no visual cues that it’s “snoozing” or how long it will snooze for (as if I can remember at 4am which options I’ve set) - and no way to tell the app I’ve eaten to stop it keeping me awake. This behaviour has greatly exacerbated the stress and mental health effects of having diabetes - and makes me despise both my own body and the devices this thing runs on. Saying the alerts are customisable is literally true but misleading (all of the tones are very unpleasant). Never mind the fact that most people with properly managed diabetes shouldn’t need any alerting to tell them their blood glucose is low. And don’t get me started on the time I had three sensors in a row fail to pair, the effect on the device’s battery life (devastating) and the continual signal drops I get when my arm is in the wrong position (another set of alerts that kept me awake before I figured out how to turn them off). While I’m impressed with the sensor technology and am dependant on the readings (I’m guessing the latter is the primary design goal) I’d suggest any diabetic looking to take this up know what they’re getting into - which is a whole lot of pain. I’m a software engineer myself and while I acknowledge this is a hard problem, for $400 per month I expect better.

My blood sugar goes up when I eat. The app notify me that it’s higher than it should be. And then it notified me when there’s a 0.1 drop. And then again. And then it notifies me again. And then it notifies me again. Then it notifies me again. If you’re getting annoyed reading this imagine it accompanied by a chime and vibration on your phone that you can’t ignore. The notifications are not useful. I expected blood sugar to go up. I don’t need to be informed when it’s out of range for 20 minutes. I don’t need a reading every time it reads above the expected level when it’s dropping like it’s supposed to anyway. Same thing happens for blood sugar lows. I know it’s low. I treated it and now it’s rising but I still get a notification every two minutes because I can’t make my blood sugar go back to the expected range instantly. So you’d think you can just turn notifications off right? You don’t need to be alerted in order for the device to function. WRONG. You MUST have notifications on for the it to work and it won’t let you use the app without it. That’s far to much control. I don’t like being forced to use an app a certain way and the experience I’m having above is exactly why. On top of this the blood sugar lows are not even close to accurate. Reading a 3.8 when I test with my other kit it says 5.3. But I still have to deal with the notifications I CAN’T TURN OFF BECAUSE THE APP DOESN’T FUNCTION WITHOUT IT. I’m on a two week trial for the device and 3 days in I can confidently say I will never touch Dexcom ever again. The most invasive, Infuriating and useless tech I’ve ever experienced with my diabetes. If you’re considering trying it, don’t. if also like to point out that in the time it took to write this review I got 3 notifications that I will ignore because my blood sugar is doing what in expected it to do

You should list the Apple watch faces that your complications are available for on your website - not make me cycle through 20-odd faces on a tiny device to see which ones will work. Placing this review as a way of giving feedback without waiting in a queue for tech support (at $400 a month the fact that I have to wait is not great either).

The app works great, only critique is that the "add to history" button/the big plus button gets smaller if you enter the history panel, which can be a bit annoying because it isn't as big as it is in the main panel

Keep saying my username or password is wrong which it’s not because I’ve confirmed my email more than once and reset my password more than once. Buggy app! Complete waste of money and time.

Love everything except would love to see a setting where you can change how many alerts you get at a certain time. For example: as a deep sleeper, sometimes I don’t wake up from the alerts. Basically wanted a setting where you can enter your sleeping hours and then it alerts you louder or extra during those hours.

The g7 widget was working a few weeks ago but it stopped working so I deleted it and now the option of a widget is missing altogether

very user friendly and informative, so many helpful features. one cool feature that I’d like to see in the future is that when you enter how much insulin you injected, you can also select where you inserted so when you next inject, you know where not to go.

My app keep say no network connection keep restart and warning blood sugar low but when i use my blood test different results. I won’t recommend this apps

Downloaded the app and trying to log in. App not letting me sign into my Dexcom account. Pretty shoddy given the cost of the product.