Been a satisfied user for the pass few years with my Sense watch. Now after changing to Google Wallet, I am unable to make payment using my Sense even though card has been added. The latest update is even worse. My Bluetooth keeps loosing connection which I never encountered before using my iPhone. Seems like FitBit is trying to push their customers away from them. Hope the next update can get the payment working and solve the Bluetooth loosing connectivity issue.

The GPS don’t work most of the time. Unable to show map. The distance capture is also not accurate, often longer then the actual distance.

Did an app update today and it’s not showing the correct step count and distance anymore. Instead, it’s showing TODAY’s step count and distance for every other day.

I’m unable to synchronize my Sense again, please fix it

I was using Fitbit for over than 4 years and it WAS amazing device and app. But last updates completely destroyed all usability and easiness. Graphs become unreadable, over complicated, difficult to understand, if understand at all. Simple and airy interface was replaced by totally unreadable and clunky. Canceled my Premium and moving away from Fitbit.

It’s sleep tracking is not good at all. Many at times my versa 4 didn’t detect my sleep

I bought the Fitbit Charge 5 in 2022 to track my sleeps and remind myself to move. I like its low profile feel. It sounds silly but I wear it together with my analogue watches because it is easily to see the analogue time. However, two years and now the watch is stuck in start-up loop after the recent update. Resetting the watch by pressing the reset button on the USB charger won’t help anything. The watch will get so heated up by the charging I think it is a fire hazard. A possible civil lawsuit in the making! I contact the help desk and they said they will escalate the issue upwards. The thing is, there are many similar reports in the forum. They are mostly locked. Yet, no one has successfully resolve the problem. Most common reply was that Fitbit provided 50% on new purchase. I think it is unacceptable that a watch can only last for 2 years. A $30 Casio lasts longer than that! Fitbit also doesn’t offer repair or battery replacement services. This says so much about their commitment on sustainability over profitability. By the time you are reading this, I think you have already fell into the same trap. I’ll update here if Fitbit replies.

Dear all Please do consider seriously to get a Fitbit. I was a happy customer for a number of years and purchased 3 Fitbit charges and was going to try Fitbit charge 6. But one fine day, my Fitbit decided to black out and I went on to online chat function to get immediate help (no local service Center in Singapore & hotline is for USA), it was resolved. But the tracking did not track anymore and it blackout again for which I tried to use the same restart method. Sought for another online helpdesk who still wanted to go through checklist steps when I told I tried a few methods including previous support staff resolution. I can understand if there is a f2f validation of the outcome but it’s not. Going through almost 30mins of step by step check, no resolution and the support staff mentioned she had to check in with her IT team. Was really frustrated already and checking my emails for 3 days consecutively nothing. She came back only 1 week later with steps that seem to not need to take that long. So with this agonising post sales process, I realise the importance of a local service Center and local hotline. Decided to switch to competitor. Please do consider if you intend to get Fitbit.

I bought Fitbit for sleep tracking. It worked like a charm. Automatically detect when I sleep, wake, had dreams or in deep sleep. My feeling of energetic and refreshness often match with a good sleep score and vice versa. I stopped using it for a while since my sleep improves. Now, when I resume using it, the whole app interface has changed. That’s fine, but the accuracy deteriorated so much. I mean, why “upgrade” the app for the worse? The sleep start time it detects is almost random, I have no idea why it says I am in deep sleep while I am wide awake or even moving. The sleep stages, sleep score always look funny. I don’t understand what this team is working on

This April 2024 version is terrible and charts are way harder to read!!! Can’t even log additional sleep like last time! Kept giving error message to say there’s already existing sleep logs. Even the sleep overview looks downgraded and it’s not as clear as the older version. Good reason to switch away from Fitbit once mine stops working!!!