Heroes Charge

Customer service is absolutely pathetic. The game developers don’t have a clue in the world what they’re doing. The prices are outrageous. The game itself has a ton of potential but needs to be taken over by a competent competitor because Ucool are completely incompetent

Get almost no chance whatsoever to upgrade anyone, other players freely sit on the same group and end up with multiple 2 stars and I can't even get the same random rolls back to back, I have one once out of seven tries because of absolutely horrific RNG regarding the randomize picks and even lose HP from the challenge rounds because of horrible picks I was forced to use.

The game has great potential, but some bugs aren’t fixed MONTHS after I tell them about it. Some heroes are very broken and overpowered while others are very weak and may not perform correctly. What’s annoying is that you are pressured to use certain heroes, and not the ones you like or think look cool. Some heroes just have things others don’t like a skin, artifact, legendary skill, or even an awakening. This creates a SUPER unfair advantage. The game has potential, and it would be great, they just have to fix it first, which they probably won’t.

Gem costs for high VIP5 onward are outrageous, 300+ dollars for VIP 11?And restricted with stamina. Great game other than that. Pay 2 win crap

Keep photos and proof of everything you buy . I advise you not to spend or .. you will have to Prove it . they take your money and their response says you did not buy what you said. Even though the purchase says what you bought and the only option at that time picture was sent . I advise if you haven’t already gotten used to this do a run around.. jump through this hoop.. maybe you get what you bought .. otherwise don’t start this game

I complained about a much lower team absolutely destroying me (I am lvl 20 awaken) and my opponent was level 4 to 6 awaken. I couldn’t even kill one of their players. I sent in a support ticket and I haven’t one a single match since! You can level your players to lvl 4 awaken for free, but any thing after that is expensive. To have a team as high as mine be destroyed by lvl 4 is absurd! I am simply asking them to look into it and they place a handicap on my account! I have even used the same lineup as my opponent but my team was much higher in team and awakening, and I lost 😡 they obviously throttled my account and it angers me so much.

They didn't even try to hide it. They took the basic premise, the heroes they changed a tiny bit but they still have the same attacks and specials, the enemies are literally the exact same (the woodlife ones) and the level up / stamina / fusion of items to increase the character's rank is all taken from soul hunters. that's lowkey insane

This game always upgrades, occupied nearly 1000MB of my phone storage, and nothing new.

Before the major changes a couple of years ago, I was able to get all the heroes. Sure, I had to spend $20-30 every so often, but that guaranteed me the hero. Now, I would have to pay $50+ just for a game of chance to earn a crystal that can unlock a hero. I am not gambling away $50 for a slim chance. Heck, I can buy a complete game on Steam for that much… and there would be no need to spend any more money. So, I have now missed out on the last 15+ heroes that have been introduced. Plus, with all the other hero upgrades they keep adding, you have to spend $50+ just to upgrade one of the various features for a hero. So, I am getting beat by people 20 levels lower than me. Obviously, they spent thousands of dollars on this game. I am rarely able to get thru the normal crusade for the same reason. I am level 150, but my highest hero is only level 145. I can’t get enough fruit and gold to level up my heroes. Well, without spending money. At this point I have stopped giving Ucool my money because it is pointless. I can’t keep up with the rich people. Part of me thinks people hack the game or use stolen credit cards, because who in their right mind would spend hundreds of dollars every month on a mobile game. Anyway, avoid this game for now. It is only fun for people willing to spend their entire paycheck to constantly upgrade the heroes.

I have played this game for years and it used to be fun. However in the last few months Ucool has made changes to the game that have made the game tedious and frustrating for everyone who has not put thousands of dollars into their teams. New changes have made this game incredibly pay to win to the point you can no longer complete most of the in game activities because the teams with $1000+ heroes keep less expensive teams from advancing. If you are willing to spend ten thousand or more to buy a good team then you will do okay, but if not you will just be beating your head against a brick wall.