I amsterdam City Card

As a family of 4 adults the card proved to be very cost effective. We initially opted for the digital card but anticipating issues with thefour of us boarding and deboarding trams and buses with a digital card we decided that we would trade in the digital cards for hard copies once we arrived at Central Station in Amsterdam. At the store we were met by a rude and uncooperative Iamsterdam representative with a haughty attitude who managed to turn this simple straightforward transaction into a challenging and frustrating experience. Only after lengthy machinations were we able to finally secure hard copies. She was a terrible ambassador for not only the Iamsterdam brand, but the beautiful city and it’s wonderful people.

The card sounds great but you only really find out after you made a purchase that the pass does not include certain attractions like the Van Gogh Musuem, also the QR code transfer did not work as intended, my mother purchased 3 cards, but upon transferring one of them to my father, it gave him 5 additional cards while also clearing my mom of her card.

Two major museums Anne Frank and Van Gogh are not included. I found that booking time slots in the app was very confusing and difficult. Very tough to see the benefit of buying this card.

It is a good app but slow in loading, not always scanning correctly even with maximum brightness. I forced to pay for taxi on the first day because it didn’t load. However, if you plan right, it will be an affordable way to see and enjoy Amsterdam. I will recommend it but take screen shots of both transport and Musuem etc tickets and use those instead of the app itself.

Likely better off using the physical cards. Lost access to two cards worth 170 euros with no clear way to request refund. App simply states that the cards have already been added to a device.

I had an issue not receiving the email but went to physical store and they took care of it.

I purchased my city card on the website and when I got my card number to add to the mobile application it does not recognize the number and will not allow me to add a card that I’ve already paid for.

We got the 5-day card. It has worked great for public transport, museums and the botanic garden, and the Lovers Canal cruise. But another canal cruise was no where to be seen (there was construction going on at the specified location for the 100 Highlights Cruise. Yet the app still highlights that cruise for me everytime I open it. The Hermitage sent all of its Russian treasures back to Russia in light of Russia’s actions in Ukraine. You would not know that from the app description. A couple of places had different hours than specified. The ease of access to subways, trams and buses and the many free admissions gave this card great value and convenience. I wish it had a skip the line feature but several times we had to wait in line to get the card scanned and a ticket issued.

Very helpful app, easy to use and navigate. I had no issues with getting it installed or set up.

App will not download 😡