4.5 out of 5
712 ratings in Canada
I bought a 3 month membership worth 69.99. I am currently an albatross member. Problem is it’s useless and the benefits that were promised, I couldn’t use it. Not only did I pay the same money as a basic member but there were also no events available. I would love a refund, I need a refund
This app needs an update! Whenever I write a message I have to log out and log back in to see it. Annoying! I’ve already sent a message to the support team. Many others have had the same issue with this app.
New update is a downgrade. Previous version was better and faster. The update is just a copy of the website and takes many clicks/taps before you reach where you want to go.
They promise a free 1 month trial, but when you sign up they automatically withdraw the cost of a whole year and gives you no way to cancel the membership if you choose to not continue the membership after the first month. Feels like a fraud, taking advantage of people in vulnerable situations having just moved abroad
Horrible customer service , tried to cancel my Albatros membership, cannot find the way for that , they don’t reply... and they never refunded me!
I paid for a 3 months albatross membership as a trial and to see if it's worth it and thought that it was it....they automatically charged for an additional 3 months after the first three months ended. Contacted them immediately to cancel and request a refund but of course they refused. To me it's robbing plain and simple. Would not recommend taking the paid membership not even worth it
Very bad app. Tried to delete, I get no answers from them. Not worth your time.
They withdrew money from me even though i did not want to continue my membership, and they refused a refund.
Once you start using this app they do not allow you to end your membership. I had to pay a lot of money and they never give refunds. In addition, their customer service is a complete disaster, they never reply your requests.
This app uses auto renew which is not illegal but they don’t not advise you of when your subscription is due for renewal. Strike one. Then they refuse to allow you any recourse or cooling off period to cancel the renewal. Strike two. Then, even if you refuse to give them credit card info, which with any other service would mean your subscription would be cancelled, this organization renews your account anyway and then chases you with harassing emails and threatens to call a collections agency. Strike three.
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Chart
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Category
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Rank
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|---|---|---|
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Top Grossing
|
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22
|
|
Top Grossing
|
|
33
|
|
Top Grossing
|
|
49
|
|
Top Grossing
|
|
58
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|
Top Grossing
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|
74
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