I just downloaded the app. I was trying to sign up. It gets to the screen for your location and it freezes. It will not go beyond. I even uninstalled and reinstalled and it goes to that screen and freezes. Very frustrating.

Freezes every time 😕

Just downloaded the app and it is frozen on the location screen. I am in South Carolina and the screen is showing Texas for some reason, but either way it will not allow me to go further. Seems to be an ongoing issue since I’m at least the third person to make this report.

Asked app to use my Apple ID to sign in but the next page is to choose location and the app is frozen there. End of story. No savings or treats for me. So sad.

I love the ice cream, but the app doesn’t function on my iPhone. The first screen is a greyed out location picker, but isn’t working. Please fix it

I just copied the same thing someone else wrote because it happened to me as well …When using app to set up reward account, it locks up on "preferred location" screen which is mandatory and won't let you do anything from there. Screen just freezes. Seems to be an iPhone glitch as same thing happens when husband tries on his phone. I suspect the app just isn't compatible with an iOS update and I hope the company has their IT specialist working to correct this. It's a huge problem as there is no workaround. You can't finish setting up the reward account or use it from the website.

Has been stuck on choosing a location. Have deleted and reinstalled app. No resolve yet

Purchased the app yesterday to begin scanning some of our receipts. In creating an account I can’t get past the location is everything is screen. The screen doesn’t do anything it doesn’t matter where I tap, swipe, etc.. This app is a piece of junk.

Love JEREMIAH’S!!! The Perry Georgia store is the sweetest and best!!! Service is quick and always friendly!!! Adding points through the App to redeem freebies works adds up to a SWEET DEAL!!!

This app is so terrible, the owners of Jeremiah’s do not care as they make enough money but aren’t a big enough business to think having a functional website and app matters. There are too many instances of missing points, Misapplied points, lack of application updates for over two years in the App Store, incorrect pricing, selecting sizes when placing online orders. During a promotion where purchase was made, and at the end of the week you could redeem that for a free small item, Jeremiah’s still managed to swipe earned points from our accounts and refused to return them. I reached out to Support multiple times for six months with no response and finally found an email address on LinkedIn for one of their senior staff members. She responded that they would deposit five points as a courtesy after stealing 50 points from my earnings. their ice cream and gelato are good and the staff inside the stores are friendly, but their customer service, owners Technical Support and administration. Staff are the most awful I’ve seen for any corporation in the United States in 2024.