But it hasn't worked since the last update. Just stays frozen on my phone when I try to order and have to force close it.

Used to work but doesn’t even let me check out anymore, just acts as if it’s loading the payment screen but stays frozen there

App won’t load checkout, been like this for a few weeks now please fix, waiting in store for 30 min isn’t fun thank you

Absolutely terrible app. Can’t checkout and order any food and my rewards disappeared. Won’t ever go back to Steak ‘n Shake

I’ve had issues with the app before, but this one just occurred four days ago. I received an email notifying me of a free Specialty Shake for my birthday. It directed me to find the offer in the Rewards section of the app, but it isn’t there.

The experience at Steak ‘n Shake is sadly becoming something that has no feeling you cannot call any customer service and when you arrive in restaurant, your cashier is a tablet. Your machine needs a code to use. It’s almost like you’re trying to take all of the human elements out of the equation. No one in store can help, I place my order in a kiosk, I have no idea how to reach anyone. I’ve got a big problem that I can’t solve and it’s unfortunate because I’m going to have to stop eating here.

Constantly refuses to progress to checkout. Refuses to let me use my rewards. Randomly deletes items out of my cart. I don’t know what happened, but I can almost never successfully complete an order. Garbage app.

Everything works h til you try to place the order then it loads forever and never completes the payment.

App now freezes upon checkout. Or deletes items when you try to check out. I tried to order last week and now this week and have not been able to and went somewhere else. This issue needs to be corrected. I am sure it is hurting business as well.

i usually don't leave reviews, but this app does not work! no matter how many times i try to use my free milkshake reward or even my reward balance, it will kick everything out of my cart and won't allow me to do anything. i'm tired of it!