Stop taking my money
I spend €77 on an app i never used. I can not cancel!
4.37 out of 5
402 ratings in Netherlands
I spend €77 on an app i never used. I can not cancel!
Very good and modern approach. Done very professionally. The models are lovely, the music is relaxing, and you get many different kinds of exercises. It is much more then just face yoga.
Ive tried Luvly for 3 months. First of all because unregistering is difficult and you’re automatically charged after trial period instead of being able to opt-in at end of trial. The voice guiding you through the exercises is dreadful. Artificial, no connection to real world. Not motivating. The exercises aren’t always explained properly nor shown in such a way that you get it right. There’s a constant referral to left and right showing exactly the opposite on the screen. Yes it has taught me a number of things but nothing to validate the cost.
This app was long off my phone. Definitely canceled subscription since I am not stupid. Still luvlycare charged me last week and had not even send me an email or anything confirming!! REALLLLY SHADY!!!! Horrible app. There is no way of contacting them anywhere!!!! I called my bank to solve this since this is just not ok. At least when they charge you for something they should send you an email with the invoice for what they have charged you for. Online you read so many of these complaints about them! Once you have paid to them they will forever charge you.
When i made the profile i just added whatever option so i can go further and my intention was to change it later in the app. I notice it is not possible to change the focus areas and nothing is saved. Also there is no customer contact?
I have contacted the customer service. Eventually their sale strategy is to trick people to pay for months and not refunding. It is modern robbery.
Since I began the exercises it feels like I am in the new fase of selfcare. The videos are easy to follow and the information about what to do is clear. I am eager to the next fase of it.
I ended it on 11-1-24 after the try periode, but still got a big bill. I want my money back and that you do what you promised!!! The app is good enough as it is. They don’t need this kind of robbery. But apparently they don’t believe in their own product. Get it fixed!
I recently fell for Luvly’s marketing tricks on Instagram and subscribed for 1 month. After payment the app did not recognize my email address I registered with, so can’t use my payment plan. Sending a support request via the app - no response! Sending a support email to their customer care - no response! Paid money for nothing. Extremely bad customer experience and customer care. Don’t make the samen mistake and purchase anything!!
After I purchased my trial, I could not see an overview of my purchase in the app. Also I could never see (or cancell) via iOs subscriptions. Because of this, after my trial period I got into a monthly subscription. After this monthly charge was payd I could cancell the subscription via the app, but this was offcourse too late for what I wanted to spend. Also once you have the premium subscription and you click on a course inside the app (which all seems to be part of your subscr) you are charged again without clear notice of this or the price. The content of the app is great! But I lost a lot of money without notice. I would recommend looking up face yoga on you tube instead.
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Top Grossing
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11
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Top Grossing
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12
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Top Grossing
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22
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Top Grossing
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26
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Top Grossing
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27
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Name | Reviews | Recent release | |
---|---|---|---|
STRETCHIT: Stretching Mobility
Stretch en flexibiliteit
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15
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1 week ago | |
FaceYogi® - Face Yoga Exercise
Skincare, Workout, Massage
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7
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1 day ago | |
Mimika: Face Yoga & Exercise
Facial massage & skin routine
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0
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2 weeks ago | |
Facegym - Face Fitness Yoga
Massages & facial skin care
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0
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4 days ago | |
Glowbe – Face Massage Yoga
Facial exercises & skin care
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6
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3 months ago | |
Face Exercises
Facial Yoga & Skin Care
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6
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9 months ago | |
Face Yoga Club for Women
Personal Workouts & Skin Care
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6
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1 year ago | |
Face Yoga Exercise • FaceFIT
5min Skincare & Beauty Routine
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0
|
6 months ago | |
Face Yoga Exercises
Anti-aging yoga for wrinkles
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0
|
1 week ago | |
Face Yoga Exercises, Skincare
Facial Massage, Face Exercise
|
0
|
3 months ago |