My Optus

What do I do if I have an old phone?

Hey Optus, I’m not paying my bill. Here is why, my girlfriend and I had the exact same plan $65 a month with x amount of gigs. We had been customers with you for probably 2plus years. Though we both left Australia on the 1st of April, we both called up and cancelled our plans pretty much on the same day…..it’s now mid May and yet you are trying to ask me to pay $32.50 services charge yet my girlfriend has not been billed. How is that right that one gets billed but not the other? anyhow neither of us are paying for a service we haven’t used for over a month and since I’ve cancelled my plan I cannot chat via messaging because I don’t have an account with you guys anymore and I’m not making an international call just to talk with an unhelpful customer service rep. If I ever return to Australia I’ll be taking my business elsewhere.

Optus website gave a price if plan ordered online. Their website makes you download this app for the promo. The price in app is much higher. Optus says they can’t change the price in the app. Lost us as customers. Deleted app and went elsewhere.

Tried many times to login to the app but never works. Please fix your app.

I try to sign into my account by sending a verification code,it doesn’t let me punch in the code.

This app crashes on opening every single time, after running through some of the initial set up. It is completely unusable.

Until recently I found this app useful to keep an eye on my data consumption over the course of a month but now it crashes immediately every time I open the app. Please fix!

Characteristic Optus. Flashy and descriptive app that does absolutely nothing. The app is always "experiencing technical difficulties" and will only provide a number to call Optus.

I have happily been using the Optus app to pay my bill on my iPad for several years now, but this month when my account arrived, every time I tried to go into the app a message came up saying there was technical problems and to retry later. After several days attempting to pay my account I forgot all about it until an email reminded me. Again, I tried to go into the app on the iPad and again, the same message saying they were experiencing technical problems and to try again later. In the end I used my iPhone to download the app and happily paid my account. I have not changed anything, and I still cannot access the app on my iPad. Not happy.

The customer support pretend to swap to “supervisors” DO NOT WASTE YOUR TIME! Edit after response: you saying sorry does not make me feel any better because you are not changing the attitude of upsell from customer service people on the app!!!