MyASUS

I’ll admit that I’m sure I’m not the first person to say that I hate having to utilize customer service of any kind, but this app and the ASUS company truly have something awesome going on here! Help is always one second away, and it makes purchasing things like products and my favorite part; extended warranty, and repair extensions! I was so worried that I had missed out on purchasing a true protection plan through Amazon, especially through the manufacturer after the 30 days were up, but then I find out it’s actually 60 days with the manufacturer with much better coverage. I’ve always loved this brand and they’ve already helped solve several issues that I’ve had. Much appreciated guys! 🤘

Asus used to be a brand of good repute, but in the last few years I've seen their product integrity suffer and their 'customer no-service' as Clark Howard calls it, hamstrings any ability they have to assist. I've had nothing but bad experiences since I got our supposedly 'top of the line' gateway, and I don't think I'll ever purchase an Asus product again.

My daughter’s keyboard stopped working within two weeks of getting it. I tried to register the product with the information inside it and all emails were returned as failures and I never managed to get it to register online. I downloaded the app but it is less than helpful. Her Chromebook isn’t even listed when I try to submit a repair request. Amazon won’t let me use the extra coverage I bought because it is a manufacturer defect still covered by them. Very frustrated.

Whenever you press the repair option on the App. The App automatically closes

I just got my laptop and I’m trying to connect it to my iPhone and I was sent to this app but while trying to register its saying it isn’t responding try again later ???!! HELP !

For some reason, I can’t register my laptop, and its really pissing me off. I want to be able to check on my laptop from my phone, but I can’t.

A terrible app with almost no value or utility. Poorly designed. Hardly works for even the most basic functions for which it was designed.

Strange lack of technical competence when it comes to their tech support (or intentional?) I own a zenWiFi router. Let me tell you these are not budget-priced, so I would expect better support than provided by their cheaper competitors. Not! Since they don’t have phone support the app is all I have. (Web support requires windows) On the 2nd go-round with the app, I’m still batting 0.000%. When I try to register product serial number, I get a server error. When I go into support, and tap on any of three support link/button options at bottom do not respond. (Online chat, call or email us). I’ve got a Mac, so when their web support sends me to a windows app, that’s a non-starter. Running out of ideas short of junking a $200 router after one year of ownership

Extremely inconsistent and requires re-connecting work each use. Often never connects. The few times it has worked it is great and I really would like this function to work as it is the reason I purchased the ZenBook

I have registered devices. When I went to initiate chat, I had to use selections to choose my device from scratch. There were no references to my already registered devices. When I drilled down, the model I have was missing from their drop down selections. Most everything else was there. When I went to the next step to choose the subject (Accessories) the app crashed. Repeat…crash. App is useless.