Dashboard doesn’t show updates
I’ve subscribed for the yearly premium and then realised that the app is just lousy. The dashboard doesn’t show updates, there’s just nothing updated.
Yes, Pelago Health is free to download, however it contains in-app purchases or subscription offerings.
🤔 The Pelago Health app's quality is mixed. Some users are satisfied, while others report issues. Consider reading individual reviews for more context.
Pelago Health has several in-app purchases/subscriptions, the average in-app price is 197.10 RM.
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4.22 out of 5
32 ratings in Malaysia
I’ve subscribed for the yearly premium and then realised that the app is just lousy. The dashboard doesn’t show updates, there’s just nothing updated.
Just because we need to stop smoking there is a payment of 77usd or whatever the currency. Totally misleading. In description put quit genius. Then also got quit genius premium. But the moment we log in it asks for premium payment. Then 3 days free test or money back. Nonsense. Should actually give a working free version for normal users and premium version for those who willing to pay. Basically this app is not free at all. Its $77 for the lowest plan and charge us 3 months once. 🤦🏽♂️
Just the cost of the membership will sure to make you stop smoking
App is constantly crashing for days and there is no where to report it or contact for a work around. Very confusing on when your complete or when more course are required.
Quality
So my employer wants to charge $75 per month for being a smoker towards insurance and they’ve contracted this dumb app/company to conduct a cessation/quitting program. This apps process is ridiculously convoluted and requirements are buried so deep you’d need a shovel to find and comply with them. And a requirement is to message a coach 5 different weeks and only vaguely reference how to do that. Then when they do, it just states the “coach tab is how to contact the coach”. Problem is there’s no coach tab. If the people who are creating this app are the future, WE ARE SCREWED!!
Annoying difficult to find activities directions.
Tried to use, waited multiple days to get a response to basic questions. For a company that is based on support, I did not get any.
Unskippable quizzes and surveys.
Appointment was schedule for 9:00. As instructed I set aside 30 minutes for the call. I received the call from Coach Cassandra Sarver @ 9:21,therefore only having 9 minutes for convenience. I was disappointed my coach was not familiar with my case, asking me questions previously answered. I was hoping for solid information on coping with my evening cravings. But, due to the many initial repetitive questions the allotted time was spent. I will continue with Pelago in hopes for better support.