Outdated app - very slow menu
The Rakbank app is very outdated compared with UAE other mobile apps, works very slow, menu not friendly, and if you make any payment balance takes days to get updated in the app. In my another bank once I pay i relogin to my banking app and the balance is updated immediately. Disappointed for opening credit card with Rakbank , will close it asap, not worth. Live chat is useless, you never get chance to speak with human agents. Customer Support you need to waste 12+ minutes to get in touch with a human. My experience is disappointing with Rakbank