App freezes
After deleting and re downloading several times I’m ready to give up on this otherwise fairly good app.
4.38 out of 5
139 ratings in United Kingdom
After deleting and re downloading several times I’m ready to give up on this otherwise fairly good app.
I paid for a month to try. After about 10 days it started crashing on each use. I downloaded again but progress not kept and it does not recognise I’ve paid so is looking to charge me again. When I tried to contact this just crashes too. So didn’t get what I paid for and you can’t get in touch. Shame as I was finding it useful. 7/5/21 I have now had help from the developer and all sorted. Thank you.
I am using the app on my own, and a couple things need in-app clarification for me to benefit from all its features: The star rating system. There is no explanation or guidance offered when you do not get three stars on a ‘level’, and sometimes I genuinely don’t know what I did wrong. I can’t learn from that feedback and I’m actually ‘scoring’ worse than I used to, I think because I’m worrying more about doing it wrong than I am about internalising the session. If I’m not supposed to respond to the stars in some way, why is it there at all? I can’t find any information within the app so far about what it means when you add a statement to your toolbox. Is it something you need to see, or something you need to work on? What is the purpose of the toolbox idea within the context of what one is working through? What do you do with them? If this information is there and I’m not finding it, I apologise.
After being recommended this app by my psychiatric nurse, I downloaded it and set about starting it off. Everything started very positively and I was looking forward to the journey ahead of me, working through the levels. However, upon trying to start this app for the second time, I was simply met by the Fetching Data screen...and that was it, my progress was halted and never resumed! I uninstalled the app and started AGAIN only to be met by the same problem... TWICE now?! I've tried to find the support page but I can't get past this screen so I'm stumped! DEVELOPER: PLEASE HELP! I've downloaded some of your other self-help apps but I'm loathed if I'm going to start them if this problem is ongoing and there's a possibility that it might happen to them as well. I'd like to be able to improve this score in due course should this problem be solved for me. Thanks for all your efforts so far though! x
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