Selina Hotel Travel & Explore

Bei jedem anderen Hostel dauert der Check-in Vorgang 1-2 Minuten an der reception. Hier wird damit geworben zeit zu sparen beim Check-in in ein Selinas Hostel. Aboslut unnötig. Datenkollektion ist der einzige grund warum es obligatorisch ist sich im vorhinein auf der App zu registrieren. Es geht in der App alleine schon 5min der pre-Checkin zu machen und im Hostel angelangt, muss man sich ja trotzdem an der reception anmelden.

Die App funktioniert nicht richtig und bietet keinen Mehrwert. Es geht nur darum, Daten abzusaugen. Absolut unnötige Verkomplizierung.

Please fix the iPad app, when you open it it doesn’t give you any option except to choose destination and when you do it just opens grey screen and that is it.

Selina’s app is easy breezy to use and earn Selina tokens 👍🏽 👍🏽

Selina is amazing and I save so much on the app with points and free nights!

App and hostel were okay for the most part. However, they should have clear pricing and self service for reservation modifications. I changed dates by chat in the app (pushed the stay by one day) because there isn’t a self service option. They raised the rate on me without informing me and refused to honor the quoted rates. They should improve their customer service or at least improve this app to inform customers of pricing if their staff is incapable of it.

Downloaded the app to redeem a free nights stay that I earned via the loyalty program tokens. Can’t seem to apply that “free night” to any time or place and the customer support is nonexistent. Would rather book via other avenues that provide any amount of customer service.

Received a Text on whatsapp the day before check-in saying I was forced to download the app in order “complete the check-in process”. This is incredibly inconvenient, suspicious, and I wouldn’t be surprised if they sold your number and whatever date they collect from your account

Forced to download for check-in at hostel. Sleezy/fraudulent requirement and immediately deleted.

The app told me I had enough points to book a room when in actuality I didn’t. What is the point of telling me that if I don’t even have 10% of what I need? It makes no sense.