Very disappointed
I made an order which was delayed several months and I did not receive it. At some point I opened the app to check on it, and it said that it was delivered. It was a big one, and I tried contacting the merchant several times to let them know about that mistake, but received no reply. Then I submitted a claim to the app support, also with no reply. After several such claims to both places, one day I discovered that the merchant was no longer supported in the app, they had deleted their profile. I tried to get the attention of the app support on that too, also with no reply. I do not have the words to express my disappointment with this app and I am telling all my friends to never use it.