Description

For SMG clients with a valid username and password, the smg360 reporting app provides real-time, dynamic access to customer feedback and other data sources for the purpose of taking fast action on insights that improve brand experiences and drive customer loyalty. The smg360 reporting app is available in over 40 languages.

SMG (Service Management Group) partners with more than 450 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform competitors—evaluating 200 million surveys annually, across 130 countries.
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smg360 FAQ

  • Is smg360 free?

    Yes, smg360 is completely free and it doesn't have any in-app purchases or subscriptions.

  • Is smg360 legit?

    ⚠️ The smg360 app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.

    Thanks for the vote

  • How much does smg360 cost?

    smg360 is free.

  • What is smg360 revenue?

    To get estimated revenue of smg360 app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.

User Rating

3.9 out of 5

156 ratings in United Kingdom

5 star
91
4 star
20
3 star
10
2 star
5
1 star
29
Ratings History

smg360 Reviews

Not working as it used to.

GiftedSue on

United Kingdom

Since this new update I can only see comments from 3 days prior. Very frustrating when trying to tally up how much mentions crew has had.

Disappointed

petewoo on

United Kingdom

App has crashed yet again !! API Error Status code 500

Another update that is useless

WiseyT on

United Kingdom

Used to be a good app now so clunky it is deemed unusable on mobile . Revert back to the original it was great

Horrible new version

lozza3356 on

United Kingdom

Used this app for years at my old job now this app has gone down hill. Old version is 100% times better, completely changed the whole layout and design it’s horrible, not usable at all. This need to revert back to how it was

Poor update and dreadful revamp

Razzle1st on

United Kingdom

New version awful looks terrible and simply put doesn’t function Comments stay as unread, can no longer share them to external apps or messaging platforms. Difficult to navigate around now and just doesn’t make sense Bring back the old version asap or fix it

Needs to be improved

Whaley147 on

United Kingdom

The alerts no longer show what the comments are and you can’t leave feedback on the app, it stays blank and won’t let you select stars or press submit.

Update

Jc2132 on

United Kingdom

Since the update it is slow, my quick scores keep disappearing. My scores don’t reflect what other smg apps are running at

Update

Clc7824 on

United Kingdom

I’ve done the updates and now I can’t navigate the site. What was easy to use once you worked it out is now impossible .

Terrible update

tiggerific79 on

United Kingdom

Honestly what have you done! The old version was 1000% better than the updated one. The ‘unread messages’ don’t update to read once opened and the look isn’t a patch on the old version. Bring back the old one!

Rubbish update.

MilZeyH_YT on

United Kingdom

I don’t like this new update, it’s changed the layout of the app completely and now I can’t find the alerts page to see if I’ve been mentioned by a customer? I also can’t see previous alerts like I was able to before. I don’t like it at all, I preferred the old visuals, so much easier.

Store Rankings

Ranking History
App Ranking History not available yet
Category Rankings
Chart
Category
Rank
Top Free
273
Top Free
420

smg360 Competitors

smg360 Installs

Last 30 days

smg360 Revenue

Last 30 days

smg360 Revenue and Downloads

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