StarHub App

So much emphasis on how you can do things for yourself but when you try to do so it consistently fails. For example over 10 attempts to renew a subscription and all failed so I had to phone. The AI was useless in assisting as it can only cope with super simple enquiries which is not good for a tech company. My advice is just phone them, they have reduced the shops and you need an appointment so just phone your enquiry in don’t bother with the app

This is probably one of the worst app i have come across. One can’t even open the app at all. The loading symbol keep rotating without any progress. I have tried it on different network, different device. A disappointment.

Doesnt work

I usually use the app to check data use and latest version of app is extremely slow to update (on iOS). Previous version was instant.

I have tried to use this app a number of times but with no success. I have never used an app that spends longer than a minute on the start screen, then when I do manage to login there are always maintenance issues. This then means I waste even more time by having to contact the starhub call centre. Why does starhub pretend that this app is a time saver? Shambles

I dont want to win an ipad. Stop spamming me all the time.

This app is designed to be difficult to use, particularly when it comes to understand mobile data roaming and the sharing of data between mobiles on the same account. If you get caught with international roaming the charges can be 1000 times higher than if you buy a package. But if you buy a package you still receive sms messages when you travel to subscribe for roaming packages making it highly confusing and difficult to know if you have subscribed or not. In the time it takes to switch on your phone and turn off roaming in a foreign country you may be charged $50 for downloading a couple of Mb of data in the background. Less than a minute. Robbery which is encouraged by a difficult to navigate and difficult to use app. I believe it is designed to be difficult. And what reasonable company would set a charging structure which can result in “bill shock”? Starhub warns you of potential “bill shock” and then makes it really difficult to avoid. Basically, stealing from unwary or unsavvy customers.

No idea how to find it! Didn’t appear when I followed the instructions in the ticket site.

Not good - design with the customer in mind not the customer service staff

Whoever developed this app should be ashamed of themselves - on the rare occasion that it works the functionality is useless.