Upwork for Clients

I spent a full 2 days to select 11 different people to work with, just so your system automatically withdraws the offers, charge me twice, disappear the freelancers from my short list, and show my freelancer messages in my client app. Horrible experience! And whoever made the flow for hiring people, was never thinking about hiring more than 1 person, for 1 job. I was trying to hire 11 people for 4 jobs and it completely failed. It is so hard to keep track. The notes feature is a good idea but useless since it is buried, not shown on the list of candidates. If my employer would allow me, I would never use Upwork to hire people again. Very clumsy, non intuitive at all. Since you’re paying millions to your CEOs hire a top UX designer and attract big companies.

The messages are not refreshing real-time. Always need to refresh them. Then the notification are published after 4-8 seconds after the text is already incoming.

Working well! Intuitive.

I don’t get anymore any notification from messages I receive. Reinstalled the app and the same thing happens

This app always asks me for login when I open. It also asks for security info and can’t remember my on the trusted device

Most of the proposals that come in are the same old AI generated spam, sent by very questionable “developers”. Buyer beware. I suspect there are fake “developers” and fake “jobs” passing money back and forth giving each other good ratings and reviews. Sometimes they get lazy and even paste the same five star review text for more than one job / developer. Stay away.

Upwork’s arbitrary enforcement of rules is both baffling and infuriating. They suspend users without warning, relying on bots to make these decisions, with no option to challenge or defend oneself. Worst of all is their appalling customer service — either you get no response or a robotic reply that solves nothing. In my case, they summarily canceled a contract with my developer, despite zero issues on my side. My developer was blocked for “changing location too often,” which, as I later learned, was due to fleeing Russian forces in Ukraine. Adding insult to injury, my client account was also temporarily suspended. It took multiple messages and persistent effort just to get a human response and have the issue resolved. For a platform that thrives on trust and collaboration, Upwork’s treatment of users is shockingly careless and unprofessional. Avoid if you value transparency and fair treatment.

I had this app to be able to chat with my hired freelancers but it always has a server issue and is unable to load conversations when you need them. They appear in the app at some random time later not when you actually need to chat. Completely useless. Uninstalled

The fees were reasonable a few years ago... not anymore. Now they charge left and right, not only clients but also to freelancers.

The app works well about 80% of the time. The other 20% of the time, there’s some issue with refreshing the chats or such. Also, it’s missing features vs the website—for instance, no “hide chat” feature means that my meaningful chats with existing contracts sometimes get pushed down by new chats from old non-hired applicants nagging me for work, and I can’t do anything about it.