Our shiny new Sailor app is key to making your voyage epic. Before you set off, make boarding a breeze, explore our onboard experiences and checkout (and book) shoreside activities. Everything and anything you need to make your vacation incredible.
READY TO SAIL
Make the pre-sail process a breeze with short and intuitive steps in the app. From government required documents to health checks — it’s all done here before you sail.
DISCOVER THE SHIP
Explore and book onboard happenings. From posh steakhouse dinners and immersive theater performances, to massages and guided meditation — you can discover everything that makes the ship so special.
SHORE THINGS
Check out and book any and all Shore Things — our shoreside activities. ATVs through hidden jungles, graffiti art classes, or a cleansing spa day with a shaman, we’ve carefully curated the best ways to discover new sides of yourself.
SET UP THE BAND
Paired with the app, The Band acts as your onboard keys, wallet, ShipEats beacon, ticket — and with a shake of the app (aka “Shake for Champagne”) — how we’ll find and deliver you a bottle of bubbles.
SHIP EATS
Peruse ShipEats — the tech-easy way to order food to your cabin or pool area using The Band and the Virgin Voyages app.
GET IN LINE… BEFORE YOU GET IN LINE
While you’re relaxing in your cabin, you can get in “virtual queues” — saving yourself time and energy waiting for a table at any of the onboard eateries. Don’t worry, you’ll be notified when your table is ready.
MESSAGE
Message Sailor Services whenever you need help or advice. Bid adieu to the awkward phone call down to the lobby.
RECOMMENDATIONS
With curated ship and port guides for you to pour over, you’ll know exactly which classes, eateries, treatments and experiences are right for you.
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Screenshots
User Rating
1.58 out of 5
1,346 ratings
in United States
5 star
120
4 star
30
3 star
40
2 star
125
1 star
1,031
Ratings History
Reviews
App is Horible
The cruise is much better than the App. If you judge by the app to get on board you will cancel your trip. Accepts photos of yourself and your passport randomly. Even on follow up cruises it appears quite random and frustrating. Once on board it is a little better but still much worse than others in its class. Come on guys look at your app reviews… try a complete redo of your attempts to judge the clarity of an image… it is a frustrating horror story and quite inaccurate. I know quite a bit about digital photography and virgin failed on this front!!!!
Makes iPhone 15 pro hot and drains battery
I have a trip coming up and I’ve noticed this app makes my iPhone 15 pro hot esp in the top left corner when I have it open even just for a few minutes. Not sure why. Seems like it’s draining the battery quickly. I’m hoping they investigate this bug before our cruise so my phone isn’t draining just from opening the app!
Terrible App
The app does not work. It will log you out every 5 min and not save any of your information. Better off just using the website.
Drains iPhone battery
The app is fine. No problems with the functions, but it drains my battery 20% in about 10 minutes. Heats my phone up immediately, can feel extreme heat even through the phone case. Please fix this 😊
Absolute garbage
I’m surprised that such low ratings didn’t prompt the development team to correct. Took over 1 hr to do a simple task of booking reservations. Cannot log in afterwards.
Why do these ‘engineers’ still have jobs?
Really needs help
Can barely book shore excursions. App crashes while processing transactions and it isn’t clear if it completed or not.
Once onboard the boat it tends to work better, but there is a serious issue between the app and the servers. I don’t know if Virgin needs to step up their server approach, but it’s pretty bad.
Didn't load half the time
The cruise itself was amazing, but the app was not. We are supposed to do everything through the app, but how can we when it doesn't load?
Yikes!
This app is hot garbage.
Fix please
It barely loads and it’s extremely frustrating, their cruises are a great product, this app not so much.
App doesn’t work
I have to constantly delete and then reinstall this app to work, it’s annoying. Please fix this
