Zity by Mobilize

Shame on this company, the trick you into registering without specifying what you need to register, to later tell you, you do not qualify even when all your documentation is on rule and according to the law that allows you to drive internationally. They would tip tow around just to not refund a registration fee for which they didn’t do anything but just steal your money. If that is only the registration process I don’t even want to know how renting a car would be! Avoid yourself a bad time and use Wible or a better alternative because this company is just shady and dishonest!

bad login/regstration process

Quise darle una oportunidad pese a queas opciones de aparcamiento fuera del centro son muy limitadas, pensando salir del centro hacia Las Rozas y luego completar el viaje en un taxi y así ahorrar algo. Gran error. Para empezar el app pretende enviar la ubicación del coche buscado a Apple / Google Maps pero en ambos casos enviaba algo equivocado y me indicaba un lugar a horas de camino. Tuve que buscarlo manualmente. Lo siguiente fue encontrar el coche con la radio a todo volumen pero dije, bueno, eso fue culpa del anterior conductor. Luego me fue imposible conectarme a Car Play pese a pasar varios minutos (que me los han cobrado, obviamente) eliminando manualmente los móviles antiguos... por lo que no pude usar la navegación. El coche tenía cables colgando del tablero, nunca pude abrir las ventanas, estaba sucio. Y lo peor... ¡la gracia me salió más costosa que un taxi!

La aplicación no funciona bien. No se finalizan y luego te cobran mucho más

Lo uso mucho, pero si es cierto que la App tiene muchos Problemas. Eso pudiese mejorar

Sms not coming

Solito casino che non si riesce a fare partire la macchina e uno paga per stare fermo Complimenti

Just awful. Latest iPhone and up to date iOS. App gives error messages most of the time and one simply cannot login, much less rely on their service. How can something be so poorly executed. And also, shows how little one can trust reviews on Apple. The algorithm is clearly biased.

The app does not work, it will reserve a different car on the other side of the city. Reserve non existent vehicles, will not open or close. It’s a disappointment. Please fix it

We signed up for this app while visiting Paris, thinking it would be a better way to take a day trip to Versailles (avoiding masses of people on the train during Covid), and would also allow us to make an additional stop at Giverny (Monet gardens) before going back into the city. While we eventually accomplished this, it was not without significant hiccups and about 90 min delay. The first car we headed for was about 800m from our hotel. When we arrived at the address there was no car in sight, but we shopped an underground garage, where we found three three vehicles shown on the app, all plugged into specially marked zity charging stations. Problem was, due to being under ground, the app thought we were 140m away, which is too far away too start the car. When were tried calling customer support, it took for calls to reach an operator who spoke English (when we asked "parlevous anglais" the others either just said"call back" or the French version of that. The operator we reached said we could not take the car from the garage as we would have to pay the parking charge, so we walked another 500m too the next nearest car. This one too, was not on the street, but turned out to be located under the bridge, in the river (??). So on another 3 blocks or so, we finally actually see a Zity car parked on the street! Joyous, my slim daughter pulled the car out of the tight space (there was no way I would make it in the door), and while it did not have the full 90-100% charge we wanted for our day-long trip, we decided 80% would do (it did, barely, we watched the range the whole trip and did without AC for a while to conserve energy). The car was clean but not without scuffs and small dent which we documented in the app and took photos. We had no trouble on our trip until we got back to our hotel. We put the car in standby in front of the hotel while we went in to ask if it was ok to park in the hotel-only space on the street. On returning to the car, the app suddenly decided we were actually standing 4km away from the car and would not allow us to open it to remove our bags and terminate the rental! So we asked our hotel clerk to call Zity, and after some conversation, incl. questions about what type of phone we were using, the agent on the phone was able to remotely unlock the car and we retrieved our things. The car was picked up by the Zity valet within a few minutes. Final bill: 35€, no fuel costs. Less than half what a normal rental car would have cost us. Fin