Air France - Book a flight

L’authentification forte ne marche pas. Trois appels à Flying Blue n’ont pas résolu le problème.

The site does not update fast enough sometimes it takes 30 to 45 minutes the site which I mean, the app needs to be able to update or refresh at least every minute.

Recommend that you have your design team look at your lack of mobile optimization.

Last few trips, it’s become useless. Does not display updated flight time on bookings, does not support voucher claims, boarding pass unable to load/add to wallet, incorrect checkin status/unable to checkin, cannot upgrade, cannot view seat layout. All of these example features were once working or maybe have never worked.

My flight got delayed for more than five hours. You offered a food voucher to be used in the airport but when I open it, it keeps saying “Sorry, something went wrong. Please try again”.

Very happy with the service

The app keeps logging me out every couple weeks even when in active use. This makes no sense on a personal phone.

Simple and easy to navigate the application. Plenty of options. I was able to do everything I wanted to do including choosing my seat within minutes.

Was unable to enter a second passengers information and subsequently unable to upgrade both my parent and I to a higher tier cabin. When we arrived to the counter, they upgrades were already given to other passengers. Use the website if it’s any better at all.

I have just spent 25 minutes going in loops to get my username, password, frequent flyer number, all of which I had before, and which suddenly were missing from the app Remade them and lost any points that I had, but most of all I wasted a great deal of time