Air France - Book a flight

App was very easy to use and navigate!!

I cannot understand why Air France would force an update that alienates iPhone users having phones that do not have iOS 16. Installing the last version continues to demand upgrade thus making the app absolutely unusable for customers that are not using iOS 16. Air France a commis une terrible erreur. Il s’agit d’une erreur grossière, souvent due à un manque de réflexion ou de considération pour le clients.

Random but the seats I originally picked were changed , first time this ever happened with an airline what’s the point of booking early and picking your seats if they’ll be changed 🤷‍♀️

Love this app!

I was very pleased to be offered an upgrade of my seat for an international flight, but then the app glitched on my security code and the payment didn’t go through. I’m hopeful it’s still available when I arrive in CDG. Otherwise, I have liked what I could see of the app and it’s usefulness. Fingers crossed II can still get the upgrade from a gate agent in 90 minutes!

Firstly, I was unable to enter a second passport’s information correctly using the app. I ended up having to log on to the actual website. Mind you, I have been a member of Flying Blue for two decades, and had both passportd keyed in twenty years ago. Why did your system delete a whole second passport from my account? Returning to the app, I was prompted to add an image of my passport. It took me a moment to figure out why the scan screen partly grays out the actual window— you don’t explain positioning to the user anywhere. And worse: post-scan, I now see that the app has entered my name completely misspelled! So I had to correct that… Another minute of unnecessary frustration. Lastly, I must mention: my one current booking, although listed on the app, is missing from my AirFrance account in the browser window of the same account. What’s even more disturbing, despite entering the booking number several times onto the website, AirFrance refuses to recognize its existence, which I find troubling. (And yes, I typed the capital “O” correctly— why you put “O”s into a booking number instead of a more sensible zero “0” is frankly unintuitive!)

This app is way faster than AA app.

It’s not possible to book multi-city flights when choosing the multi1city tab. The app limits travelers to flying to just 2 locations, without letting you book a return flight as a third option. Clicking on the cheapest advertised price in a class often generates an error message, forcing travelers to choose higher-priced ticket options.

Garbage. First travel app that doesn’t actually work.

2 versions later and still cannot log in via the app. Absolute Incompetence.