Carla Car Rental - Rent Easy

At the airport, the rental car counter was closed and the phone number left there (maybe the number of the manager) told me that the car had problem so he announced the rental car online site for the cancellation. After a month, I never got refund, and Carla customer service just told me that I wasn't there (No Show) so it's the cancellation made by me. I sent them the history of me making phone call to the manager and also the recipt (showing time and full route of my taxi journey) but they never gave me a refund. Never use this app in order not to loose your money and ruin your vacation.

I didn’t expect like this helpful app.I just downloaded but then I saw this is really amazing. With cheap rates.

I just wonder... if it would be true it's really cheap. I just can't trust it. is it real? where can I see information about app company?

I made a reservation with this app. But, when I went to the shop, it was closed. I had to pay much more at different rental shop. Information is not correct. Useless app!!

Great app

I rented a car through Carla, and an issue happened with the third party rentals, but just when I contacted Carla, Mert and Lera resolved the issue and made me feel that I am a valuable customer. I will choose only Carla in my future reservations. Thanks again, you are the BEST.

One of worst rental car app, why? They don’t have a call support weekends, I’m a fool, I did 6 time rental with this app and always had a problem, most of the situation was with Insurance payments. But the last one was funny. I rental a gasoline car and Carla rented me a electric car! And the company doesn’t have a similar car as I booked, because Carla rented me a electric car…. I rented a $160 dollars car, in to the end I paid $1k dollars for the same period of resarvation. So, never again.

Just download Turo.

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Worst company I have ever interacted with. They keep your money even if you cancel an hour after booking. Even if when reserving it states “Flexible Cancellation”. I would never book through them again! Quite literally the worst Custumer service experience of my life. Additionally, phone lines do not work therefore you are stuck trying to solve your issues over email, in which they response every time a day later.