Citi Bike

I don’t understand why the cost is not capped. We had the bike for 2hrs plus and it ended up costing more than a day pass. In my opinion this is very unethical behaviour by this company. most transport companies would automatically cap your cost at the cost of a day pass.

Can’t get a bike without a us phone number as can’t access uk phone numbers here.

Completely useless if you do not have a US phone number. I have travelled to many countries across the globe and never had an issue using an app to rent a bike! Very short sighted for a company but it does explain why there are racks full of bikes not being used by anyone.

Terrible experience. My UK phone number could not receive the verification code. Unbelievable that am international city like NY, does not support international phone numbers

It only accepts USA debit cards, so is pointless if you a tourist, I wouldn’t even download the app.

Useless

I am a UK tourist in NYC looking for an easy way to rent a bike. Sadly I am unable to get past the second onboarding screen with “Scan to unlock” and “next up, let’s confirm some details”. Hopefully I can rent a bike easily enough from the location.

Easy to use - very intuitive.

Really rude ‘customer services manager’. Thinks it’s ok to use bold highlight to patronise people who email with an overcharging issue. Disgustingly rude person.

Awesome