CommBank

The only way I can get anything done is by phone call. Minimum 2 hours each time. App useless. On line sometimes works. Quitting to find a bank w working App and online functionality.cant even submit this feedback!!

Why the maze am I lock out of my account and the next day I can use it. It’s getting really enjoying.

Thanks! For help, Cronulla Branch

Anytime you engage with the app beyond transferring money, you realise how buggy and it really is. Anytime I went to message a specialist, the conversation would disappear and an error message would display.

Newly added categories not shown to allocate budget in Category budgets.

Previously, it was possible to receive actual customer support after wasting a few hours with Ceba. Now, there is literally zero support available. Commbank is happy to let its customers be stuck overseas without access to their money, because being competent would be too expensive I guess.

Doing normal transactions and accounts were blocked

The new app update is a joke. They have crossed the line in collecting your personal information and those of your family. While some of the items seem okay they go too far. I’ll be deleting the app and moving to my other bank. They collect the same information on their website and there is no way for you not to consent and keep using the bank. A list of what they now collect is below. Information about your identity, such as your name and contact details (including your email address and mobile number) Information about your personal circumstances (e.g. marital status, age, gender, occupation, and relevant information about your partner or family) Information contained in identity documents or government documents, provided by you or someone acting on your behalf (e.g. your drivers' licence, passport, Medicare number) or government-issued concession cards you hold (e.g. a Seniors Card or a Veterans Card) Credit and other financial information, including transactions and payments made using our platforms and details of any of your assets and liabilities (such as your share holdings or accounts with other financial institutions). For more information see credit reporting. Information you or someone acting on your behalf provides us as part of applying for a product or service from us, including details of your income and assets, financial liabilities, copies of bank statements and credit card statements from other financial institutions, as well as information from third parties regarding your credit history Information about your use of our online banking services, websites, mobile and tablet applications and ATMs, including your login details, preferences, activity logs, IP address, behavioural data and information collected by cookies. For more on how we use cookies to secure, improve and optimise your use of our platforms, see our Cookies Policy. Details of consents you’ve provided us relating to the sharing of your data (including in relation to the Consumer Data Right or Open Banking). Information you provide in free text fields, such as surveys, search terms or chat on our platforms Information about the electronic devices (computers, mobile phones or tablets) you use to access our platforms and how you use them, including: Details relating to your devices, their operating systems, browsers, other applications and settings Information associated with your access to our platforms, such as information relating to the wi-fi network or mobile net

Just updated to the latest version of the app and now I am stuck in a loop where I try to log in and once I type in my code it tells me I am logged out. Cannot use the app at all. Please fix this ASAP! App has always been amazing prior to this.

It’s great to see that the change to add new categories however you have not included this in creating category budgets. Job only half done!