DragonPass

Currently dragon pass is having problems as payments cannot be received. App is not retaining or processing card information for purchases. Spoken to customer services and at the moment there is nothing they can do. I suggest the find a solution quickly ,like setup a web payment page that is the same price card holders normally pay . Hopefully this gets sorted soon

The latest update freezes when trying to add a payment card. This pretty much renders the app useless: no payment card means no ability to purchase lounge passes! I raised a support request with DragonPass more than a week ago and, other than a response advising that the issue had been escalated to the relevant department, I haven’t received any feedback nor has a fix been implemented. Really disappointing that a major update has been released without effective testing of such a fundamental feature.

No details retained after new app. Can’t add new card

I’m registered blind, got notification about the App update, logged in to find my details not retained in the migration, now I can’t enter my preferred payment card, furthermore I can’t purchase any passes for upcoming trips and these passes are now shown in $USD when previously in £GBP, I called Dragon Pass Manchester, it was suggested i purchase my passes through their website, this price per pass was almost double what I normally pay and I refuse to do this, Dragon Pass say they’ll callback but I guess it’s no lounge for us this upcoming trip, poor poor service 🙄

I’ve tried adding 3 or 4 different cards and they either don’t work (payment failed) or won’t get added by the app, no error message just back to the add details screen :(

Never had a problem till now but no one seems to be able to rectify my problem

In contravention of Apple guidelines, it’s impossible to delete my account from within the app. 😡

How to activate your membership? Where to find 4 digit code? App does not allow copy and paste membership number Please do a better or remove this app completely to not disgrace yourself

Useless app cannot get in despite correct user name and password

Advertised at £128, billed my card £190. Called service line. Unable to help, unable to refund immediately. Waiting to see if it’s returned.