eCabs: Request a Ride

For over 2 years, Ecabs has been my go to riding hailing app but over the last year it’s been getting worse and worse. Today, I have a flight and they failed to pick me up due to an error with the booking. Not sure what has happened but they are not as reliable as they used to me. I just hope I don’t miss my flight because of this…

I love the way you can order your cab and watch it every step of the way, price great @€12.60. I asked the price from a normal cabbie who quoted €29. I said it’s too much and showed him my eCab quote. He instantly dropped his price to €20. We both knew he was attempting to rip me off. Love this ECabs idea

Every time I try and sign up and create an account, the app says it needs more information at the email stage even though I’ve filled the only box there is and accepted all the conditions. Please fix this asap! I’m sure it would be a great app if I could actually complete the sign up to use it!!!

The app’s functionality is poor and the call center is always busy

Used three times, first time was fine, second time the app advised a few minutes for pickup, then it was bounced to many drivers and eventually said a 15 minute wait; as the driver was coming towards us after 15minutes (extra 5mins on top of estimate before arrival) the driver dropped the job, presumably they got a better job from our location on uber or bolt as their drivers tend to have multiple apps running, and then another driver was offered the ride who was 15mins away again, so I cancelled the ride after waiting too long already and got picked up immediately by bolt. The app charged a cancellation fee because it seems this third or fourth driver another 15mins away accepted the ride. I disputed this charge via chat and email, to no response. Tried calling, and faced an excessive wait so gave up. How about my "cancellation fee" for drivers wasting my time skipping my booking and expecting me to wait 30mins for a 3min estimated pickup time? Finally, I gave them one last chance for a journey to the port to gozo, the driver was texting while driving and took personal calls, and when we got over a km away as he was following his GPS we got to a road closure not indicated on waze. He didn't know what to do, and pulled over and told us to walk in the direction of the port through the roadworks. He failed to see diversion signs and an alternative route to get us to where we want, we had to walk 20minutes and the fare price wasn't automatically adjusted. I complained about this ride in review on the app, and once again, no feedback via any method. On return from Gozo, we went back via Uber instead having learned our lesson twice now, and that driver had no issues with the roadworks. All in all, a very poor experience with no customer service to be found via any contact method. I held off sending this review in hope they would resolve my complaints within a week, which I feel is ample time, but they have not.

Back in Malta again and using Ecabs for all our travel needs. Fast , efficient, quality service. I’m now recommending Ecabs to other visitors! Thanks Ecabs!

Simply the best

Constant errors. Sms Code not correct. Unknown error occurred. Just gave up after 3 attempts of requesting 3 new codes. All entered correctly. All failed “unknown error”

Good cars, drivers and service

Does not send sms to add account, rubbish app and doesn’t work , don’t waste your time. Uber worked for me and so much quicker, eCabs is the cheap cowboy Uber as it seems. Avoid!