ENBD X

This app does what it should do, but not more. User Interface is mainly text and somewhat chaotic - compared to apps such as WIO bank, this is two generations behind. What is really annoying is that you can only have it activated on one device at a time and even if you re-activate a formerly approved device, you still need to run through a multiple-stage confirmation process because ‘device unknown’.

I have been using the service from Emirates NBD for many years. It's very efficient for example concerning international transfer. I also enjoy the benefits of using credit card. Highly recommend!

In my case, half of the service are not working, there is no way to get a credit card from the app, there is no way to get a decent customer support (you send a message and there is no way to understand what’s the status of your inquiry). I never got my debit card and from the app you cannot fix this issue (not even going to the branch is fixing the issue but this is another story). Basically you open an account, you put money, but you cannot access them.

Overall very disappointing. If you have experienced some neo bank apps you will agree with me. This is not up to a standard - especially having in mind that we’re talking about a large and established bank. It keeps crashing, sometimes the transaction values are not shown and it is unnecessarily complicated to use. Besides, the offered services and features are basic at best.

I am very frustrated as I can not use the online banking up. It is not possible to manage the background adminstration without repetitive personal visits to a banking branch. The service there is also not straight forward as they are working with the app which again needs customer service interference => inefficient and useless.

I am trying to close my bank account for months, but no one is replying to my emails.

Customer service in general and via application more than poor.

The worst banking App I have ever used. Nothing is updating, I cannot see any payments I have done. It still says last transaction is November 2022. No changes I do are accepted without explanation. No message coming in to access online banking on my desktop etc. Please make this work as this is not professional or helping customers in handling their finances

Until now very happy

It is very difficult sometimes to see the screen I have seen much better screens like DKB Bank or N26 . I hope you will start thinking about that .