Sponge Cookies

When I first used this it was like AirBnB for cars and a good deal.Now people want 30% more than recognised hire companies for an old car like a 2011 Peugeot 207!

as others already pointed out, once i finally was able to upload the documents required for the verification process (after trying multiple times with the app constantly crashing) I am told a manual verification will take place in the upcoming 2h. it’s been over 12 and still nothing. tried contacting support but again crashes when you submit your request. i’ve had one good rental experience in the past hence why not a 1 star.

Since the app now only allows ios16.4 or later I can no longer use the service. I’m not buying a new phone just to use the service and I used to use it quite a lot. Moves like this a just insane!

Great system

Very disappointing

The app is very beta. It faults during the ID verification, so rethink a car is not possible. Also, the app requires a second expired driving license, so if you are traveling and do not have one with you, do not try.

Va Mal no puedes registrarte

Never used the app before but it works very well. We used pick-up without the owner present - the photos of the car you are required to take gives you peace of mind about any existing damage on the car, and your phone opens the car which is cool. Geolocation tool on the app works well - we went straight to the car and were guided back to the drop-off point. The only reason I haven’t given 5 stars is the standard excess is extremely high and isn’t explained until you go through the payment process, where you get a hard sell of paying extra to bring it down. It isn’t a very honest approach and I think Getaround should change their way of quoting a price, either bringing the atandard excess down or being clear upfront what the excess is at the time of quoting.

A lot of functionalities not working: cannot contact support (getting kicked out of the app), cannot verify profile (ditto), very frustrating experience

Every time I tried to start my rental the app crashed. I was on the phone to getaround for several hours…. and then all they said was that if I cannot start it then all they can do is refund me. Really not helpful when you book a car in advance for a long holiday. On top of this when I tried to start the rental it told me I am not verified. Which was not true literally 5 minutes earlier…… no prior information was sent that I need to verify myself. Literally happened when I was at the car to pick it up. When I called them about this they told me I need to re-verify myself because I logged in from another device. Again only used my phone just logged in through the website because I was trying to start my rental in anyway considering that the app was crashing. I could not even send a help request through the app because it also crashed. Then when I was trying to verify myself it did not let me use my hungarian national address card to verify my address. Idk what else is more proof then that. Considering that I am staying with my parents I pay no bills or anything so I had no other proof. Honestly horrendous experience. I used them before and it was no problem but after this I am not sure I will ever use them considering how stressful it is to turn up to your holiday and then not being sure if you can rent a car or not.