giffgaff

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I've traveled to Uk for a week as a tourist and my hostel guy's gave me giffgaff free sim card. It asked me to recharge online using my credit card so I can use the SIM card for a week. Seems they saved my credit card and started charging me every month without my approval. I've tried to login to my account to delete my saved card, which they are not allowing me to delete as every time its shows as technical error and I've tried to cancel my recurring goodybag which I'm unable to cancel. I request you to please refund my money as I'm not using your service.

There no need for security on this App. The need to constantly login is useless

The billing side is horrendous I can never update my card and it always makes me re update every month instead of just rolling.

Giff gaff have a MAJOR glitch, if you buy a £25 (always on) it’s meant to slowdown after 80g is used, but instead the data just STOPS working between 8am - 12pm Imagine as Christmas is approaching.. and I rely on my internet that I paid for..and don’t get any notifications to let you know.. I’ve even bought another package a few times believing the data had run out.. Imagine how many ppl this happening to Disgusting behaviour!! I might start a petition.

The app is fine, the network is fine but the login is broken. I can almost never log in via app or even browser. Every time I try it says the credentials are wrong, then get locked out for 30 minutes. Sometimes I need to do something urgently such as renew plan or check allowance and I can’t. I leave this low review in a hope that they’ll fix it.

Very poor

I paid for a plan(£20)and i got no data

The goodybag purchase flow and the auto-topup settings views are seriously inaccessible. Please test and refine the experience for VoiceOver users. Thank you.

Stay away from this useless network. They have zero customer service. All they’ve got are Bots. You are on your own. #UselessAsHell