giffgaff

Good

I cannot open the app

Great data

The app keeps saying there is something wrong and closed itself. Doesn't work for me at all. I have to check my balance through website.

The billing side is horrendous I can never update my card and it always makes me re update every month instead of just rolling.

Giff gaff have a MAJOR glitch, if you buy a £25 (always on) it’s meant to slowdown after 80g is used, but instead the data just STOPS working between 8am - 12pm Imagine as Christmas is approaching.. and I rely on my internet that I paid for..and don’t get any notifications to let you know.. I’ve even bought another package a few times believing the data had run out.. Imagine how many ppl this happening to Disgusting behaviour!! I might start a petition.

The app is fine, the network is fine but the login is broken. I can almost never log in via app or even browser. Every time I try it says the credentials are wrong, then get locked out for 30 minutes. Sometimes I need to do something urgently such as renew plan or check allowance and I can’t. I leave this low review in a hope that they’ll fix it.

Very poor

I paid for a plan(£20)and i got no data

The goodybag purchase flow and the auto-topup settings views are seriously inaccessible. Please test and refine the experience for VoiceOver users. Thank you.