Global Blue - Shop Tax Free

Cannot scan passport. The camera button doesn’t work for scanning

The UI looks pretty outdated and usability is just average. Update of requests is buggy. There’s no Sign-in with Apple which is disappointing since we’re in 2023 and it’s now a pretty standard feature now.

App is full of bugs. Say the one tax free invoice is rejected then then next day accepted. Also the tax refund amount is all wrong. Can’t contact customer service directly. The chat is currently not working. Just all round the worst experience

I have tried to Log in the app says wrong password I have tried to reset the password there is no email sent to reset it

I think that the app for iOS is not ready

Altro lingue straniere no.....???

It's been five months since we made purchases in Europe and we are still waiting for the refund. In the application they tell me that it was already paid, but my card never received it. Very bad service.

This is a waste of time. The paper barcode I scanned was approved immediately. The 3 we did via the electronic barcode the global blue app gave us are still pending. This is a huge amount of money. Now we are back in the states and can not get in touch with their customer service. Ugh. Just scan the paper and don’t waste time on the app or electronic version. So frustrating. Have also tried contacting customer service via email and chat with zero response. This is a SCAM and shouldn’t be allowed. So frustrated. Next time I shop I will actually ask to not use global blue as there are many other refund services in France like skip tax. Our refund from them which Disney uses is already in my account. Very frustrated with global blue and I will not change my rating until I receive my refund. Update: 1 week later still has my electronic validated forms as “processing”. I finally spoke with an agent last week and they said they were sent to credit card but the account still shows pending and no money back on my cc

My purchases alway show and then disappear before receiving any money back from shops. This app is awful!!

when I’ve finished everything (papers stamped and scanned the documents, I got my taxes refunded at the same day but after two days the process were reversed and all the taxes were gone and also took €3 for each tax that they returned (total €15). I emailed them and sent a captured photo from my app account but the employee assured me that all my tax were refunded. I have my bank account also showing that the taxes were returned. It’s the worst experience I’ve ever had during my entire visits to Europe. I deleted my account and will never ever deal with it again. Please don’t share your credit cards info with this company, and take cash instead.