Global Blue - Shop Tax Free

If your credit card is in different currency to the refund been transferred the rate they use is a rip off, in my case 10% conversion fee, they already take huge commission out of your VAT refund. Planet has a much better rate! Be warned

I thought the app would save time and effort at the airport. It doesn’t. It’s completely irrelevant. The staff at the global blue airport office still want all receipts and paperwork submitted manually. I asked the person at the desk what value the app adds. She said ‘none’. Most shop staff in Europe were also completely confused when I showed them the app. Don’t bother

It collect very sensitive information but the app does not play role for tax return. I am concern about the data this company is collecting from all tourists

There is no refund method been add it not showing anything very disappointing.

They kept all my tax refund money and delete of your refund without any explanation.No replies from the emails I sent to them.It is a tax return scam for them to get richer.

no more refund calculator what’s the point downloading the app?

App either refuses to sign in, coming up with a "something went wrong error," or crashes when signing in. Unstable and unusable.

It's been five months since we made purchases in Europe and we are still waiting for the refund. In the application they tell me that it was already paid, but my card never received it. Very bad service.

This is a waste of time. The paper barcode I scanned was approved immediately. The 3 we did via the electronic barcode the global blue app gave us are still pending. This is a huge amount of money. Now we are back in the states and can not get in touch with their customer service. Ugh. Just scan the paper and don’t waste time on the app or electronic version. So frustrating. Have also tried contacting customer service via email and chat with zero response. This is a SCAM and shouldn’t be allowed. So frustrated. Next time I shop I will actually ask to not use global blue as there are many other refund services in France like skip tax. Our refund from them which Disney uses is already in my account. Very frustrated with global blue and I will not change my rating until I receive my refund. Update: 1 week later still has my electronic validated forms as “processing”. I finally spoke with an agent last week and they said they were sent to credit card but the account still shows pending and no money back on my cc

My purchases alway show and then disappear before receiving any money back from shops. This app is awful!!