Liv Bank

They closed my account for no reason and when trying to re open it they just won’t let me . Had to wait a month for customer support to reply and they were incredibly RUDE. They don’t even identify as who is offering you support. They just said “ sorry we can’t do it “ and that’s it ? The people working here is NOT PROFESSIONAL, They are absurd and rude please do not use their services

can you guys stop making updates every two days, just make it all at once, everytime i need to urgently check my account im unable to because i need to update the app or at least let us use the app with the old version if we dont have the time to update on that moment, very inconvenient

Is a nightmare type it all the time… 😅 Also very cumbersome not see full details of transactions. A button “more” might help

Im client of liv bank since 2020 ,I applied for a credit card like 3 months ago ,I have all the requirements they need . they lie because said it’s take 3 to 5 days to get it …and is been 3 months alredy . I didn’t received or any update from them … I been asking trying to talk with a real person , because when you wanna talk to them you are talking with a robot … and no body give me any solution or update ,always I have the same answers and no body give me a solution , is like they don’t care about customers, they don’t worry to lose clients… If they promote a new product they must give a good service and support , because that way it leaves a lot to be desired, it is seen like they stay way far to be a bank. you will be desperate if you need to fix something .

I don’t like the new app kindly I want a preview version of 4.0.0

To be honest a simple fund transfer to my own account took 2 days. I dont understand why are we still living in older ways of banking. The app doesn’t have any customer support unless you actually call them and to my wonder they dont have any solution for it except to wait.

Yesterday my card was block because of a small transaction I made online. Since then, I was trying to get support from the (Whatsup chat pot but I receives this message: Dear Customer, our chat service is currently closed for Prayer & will resume by 2:00 PM. We will be closing the agent session now. Please type # to return to Main Menu.).. Imagine!! Their chat pot is “Praying all the time”. The Chat pod in the App is even worse..

I change my bank account just coz they don’t have customer care may if they have it’s very difficult to get in touch with them. I change the bank then my problem solved.

Oh, if there were an award for catastrophically awful service, LIV Bank would win it hands down, without a single competitor in sight. Their service is the epitome of horrendous, and the staff's ignorance is unmatched. Let's break down the delightful experience: The helpline staff? They're just a delightful bunch of clowns trained to take your complaints and hand you a reference number. Solving problems? Not their forte. Complaints stay open well past their "promised" deadlines and are miraculously closed without resolution. These are simple, solvable issues, nothing too complicated. Do NOT even think about calling the helpline. If you do, they'll redirect you to their app chat. Because, you know, the whole point of a helpline is to avoid live calls, right? Chat with them on the app, and they'll type away to give you a shiny new complaint number. You can guess what happens next. Their WhatsApp chat system is just as effective as their helpline. The staff is trained to tell you to use the in-app chat. Brilliant, isn't it? If your complaint is delayed by a month, stay calm. Any sign of anger or frustration, and they'll accuse you of slandering their impeccable service. As for their banking platform... it's fantastic, as long as you avoid sending or receiving wire transfers that might take weeks. Bank statements? Who needs those, especially when they haven't been accessible for the past six months? Requesting a callback? Don't bother. Their officers are far too busy to get back to you. In summary: slow wire transfers, abysmal client management, borderline rude staff that love to throw accusations, and a non-existent complaint resolution process. Other than that, they’re absolutely fantastic.

Bad and impractical, I do not recommend dealing with the bank because its application is difficult to use and complicated and does not save bank transfers