Liv Bank

Easy to use

Been using Liv for over a year now. It is a great and convenient product, but the app still needs major improvements considering it is the only way to manage banking with Liv. 1. Loading time - It takes way too long to load pages. When logging in, it takes about 5 second to get in. After clicking on a button, it takes 2-3 seconds before the page loads (sometimes more). It is the same on wifi, or on data. So it is not due to internet speed. 2. Layout - The layout is incoherent. I always spend more time than needed on the app due to the layout of the buttons. The way it’s organised is not user friendly! - The Chat function should be placed at a more visible place. It’s almost as if we’re not meant to find the chat button! Funny considering this is the ONLY way to access Support (unless there is a number to call which I am not aware of). - Deals & Offers: there should be a DIRECT button for signing up to the deals/offers instead of directing us to the email or in-app notifications. That’s 4-5 more clicks before being able to reach the final goal. Who has the time for that?? 3. General concerns - There should be badges/notifications for Chat replies. It is not convenient to wait around for the chats to be responded to, and getting the notification via email is not good enough. - Please improve the user-friendliness of your app. The product is very good, but the app is ruining the experience for me.

convenient banking, great user interface, quick and easy to understand

I don’t like the new app kindly I want a preview version of 4.0.0

To be honest a simple fund transfer to my own account took 2 days. I dont understand why are we still living in older ways of banking. The app doesn’t have any customer support unless you actually call them and to my wonder they dont have any solution for it except to wait.

Yesterday my card was block because of a small transaction I made online. Since then, I was trying to get support from the (Whatsup chat pot but I receives this message: Dear Customer, our chat service is currently closed for Prayer & will resume by 2:00 PM. We will be closing the agent session now. Please type # to return to Main Menu.).. Imagine!! Their chat pot is “Praying all the time”. The Chat pod in the App is even worse..

I change my bank account just coz they don’t have customer care may if they have it’s very difficult to get in touch with them. I change the bank then my problem solved.

Oh, if there were an award for catastrophically awful service, LIV Bank would win it hands down, without a single competitor in sight. Their service is the epitome of horrendous, and the staff's ignorance is unmatched. Let's break down the delightful experience: The helpline staff? They're just a delightful bunch of clowns trained to take your complaints and hand you a reference number. Solving problems? Not their forte. Complaints stay open well past their "promised" deadlines and are miraculously closed without resolution. These are simple, solvable issues, nothing too complicated. Do NOT even think about calling the helpline. If you do, they'll redirect you to their app chat. Because, you know, the whole point of a helpline is to avoid live calls, right? Chat with them on the app, and they'll type away to give you a shiny new complaint number. You can guess what happens next. Their WhatsApp chat system is just as effective as their helpline. The staff is trained to tell you to use the in-app chat. Brilliant, isn't it? If your complaint is delayed by a month, stay calm. Any sign of anger or frustration, and they'll accuse you of slandering their impeccable service. As for their banking platform... it's fantastic, as long as you avoid sending or receiving wire transfers that might take weeks. Bank statements? Who needs those, especially when they haven't been accessible for the past six months? Requesting a callback? Don't bother. Their officers are far too busy to get back to you. In summary: slow wire transfers, abysmal client management, borderline rude staff that love to throw accusations, and a non-existent complaint resolution process. Other than that, they’re absolutely fantastic.

Bad and impractical, I do not recommend dealing with the bank because its application is difficult to use and complicated and does not save bank transfers

They wanted to save money at the cost of user experience. Users will get used to it because setting up a new account on another bank is a hassle when you are already on an active one.