Noom Weight Loss, Food Tracker

The idea of Noom is great the psychology side and reading getting reward icons . However for non U.S members it isn’t offering anything new that FREE apps like MyFitnessPal and Indian app Healthyfyme (the Free version ) doesn’t already the healthyfyme is like game get points token for healthy tasks done in a day so get ranked in community tables which is great fit competitive users a bit like gaming. Noom has lots of bugs things don’t scan , a lot of U.K. food not there abd adding takes a lot of time often with wrong units . There’s no weekly accountability ie no 1:1 coach for premium non U.S. members , yes there are series of coaches whom you message and after several hours one gets back to you , but no one checks in with you. That’s the hardest part , so I’m that way the free apps run far more smoothly.

This app is clearly geared towards American customers. This is especially noticeable when logging foods. Default measurements are things like cups and scanning foods are often not found. The meal logging isn’t as intuitive as something like my fitness pal and does not allow you to log future meals eg if you wanted to plan tomorrow’s meals this evening you couldn’t do so, which is inconvenient if your mornings are busy. The overall vibe I found quite patronising, with you “earning noomcoins” for doing things and a very happy clappy tone in the “lessons” which are ultimately very simple for anyone who has done any reading around nutrition or weight loss. Not such a big deal but the loading time for the app is longer than for other apps and this is annoying when you want to log all food you will eat. Finally, it connects to Fitbit app so you don’t have to log your weight or steps manually but this didn’t always work. I’m going back to my fitness pal free version.

I realised later on that I got charged £49 for Noom and an additional £39 for the premium plan, these are reoccurring fees every other month which was really not made clear enough when I first signed up, I didn’t even get a receipt for the £49 charge. I liked the learning part but suggested meal plans didn’t include enough dairy free options as I’m lactose intolerant and many foods in the tracker were inconsistent. Like there’s different versions of plain porridge oatmeal, where caloric values differ wildly and some are green foods, others are yellow. So lots of inconsistencies.

Terrible app, terrible customer service. The app is really glitchy. I haven’t been able to log meals as the page needed isn’t opening and trying to wait in a queue of 600+ people isn’t helping. This isn’t the first time I’ve used Noom and had this issue. For an expensive app, you’d have thought they could get on top of this. Tried to get a refund but told I’m not eligible even though I can’t access anything.

İ couldn’t even open it so bad don't download it🤮👎

As much as I also love the weight loss programme, I want to dedicate this review to the amazing customer service team who have helped me as I had a few issues creating accounts. They were so patient and aided me in every way I needed. Thank you especially to Angelica C, Junior T and Michelle :)

The tactics used to sign up are very deceptive/scammy and it seems their core business is more to get paying subscribers and to honestly help. Loading and analysis wait times are artificial, to make you think your 5 answers are profoundly analysed on a computer from the 90s.. with same answers I get different prognosis when signing up on same day. Feels just random. At the end after an exhausting long time to join the app, you are given a timer for 15 minutes to sign up for a minimum 6 months. Or you lose all that time you spent setting up the profile. You will see in terms of customer support, check their developer or facebook answers, they all look like AI bots. This app is using techniques typical of fraud apps to push you in giving money quick with fear of losing something, even if that is just your time initially, but you still lose money. Think twice before downloading/registering.

Cancelling subscription is impossible, beware

loved this app so much until it logged me out and won’t let me back in, now i don’t have any of my old recipes i logged or my progress

Love the Noom app, the lessons are fantastic, it’s easy to use, with community forum support and coaches too, as well as food lookups and recipes etc. There’s still a few small details to improve on such as, would be good if you could record your weigh in with half lbs etc, the app freezes sometimes when you log your calories. But overall, better than other apps or weight loss clubs I’ve tried.