Princess Cruises

This app is very frustrating to use, and signing up and logging on is frustrating. Even when all consent had been given by family, it still wouldn’t process through. The idea of the app is good, but the execution is very poor.

Hi, I would like to make a suggestion for use of the app whilst on a cruise. The chat function is very handy BUT it would would be advantageous if a notification would appear on the phone when a chat has been updated. Currently you have to open the app to check. Thanks.

Princess Cruises should be embarrassed by this app. It doesn’t work - simple as that. An exercise in frustration!

I have used the app before with no problems BUT this time it’s so bad. Keeps telling me I’m not connected or not on the ship. Every time I try to access a feature it wants me to connect when I’m already connected.

Doesn’t work at all. Every click takes 10+ seconds to response, and doesn’t work anyway. Just logged in for the first time and it says we have a reservation for a table of 30 for dinner every night at 5pm, trying to cancel it does nothing. Give us back a web interface, at least that works!

Extremely confusing and hard to use

This is the greatest load of rubbish, problem after problem, same message all the time.A problem has occurred! contact Princess!! or page would not open, try again, then you go through all the log on again details only to find the same thing. People , you may think it's no big deal.... but you are wrong, it took us 3 days to book 3 on shore trips! if we could we would have cancelled this cruise....it has caused us so much frustration, anger and ending up getting ratty with each other. It has taken all the shine off this trip not to mention Princess Cruises, do yourselves a favour, skip Princess!

It is so ridiculously awful that even the update wouldn’t install properly. They should get some help from Royal Caribbean. I wonder if my trip will be as bad as their app. What can I expect from a company affiliated with P&O? I wish I hadn’t booked with them

Cannot download the app!!! What’s wrong with it??

This app is disgraceful, how a big company like Carnival/Princess can release such rubbish is beyond comprehension. It is slow, unintuitive to navigate, no one-click way to get to the previous screen, and no SEARCH button that I was able to find. And, worst of all, you MUST have it on your phone when on the cruise to do basic stuff like find information or order food. If one HAS to have it installed they should be making sure it is easy and seamless to use. Whoever is responsible for designing and approving this garbage program should be sacked. So, sadly, if you are going on a Princess cruise you will be forced to install it. Just be prepared for the disappointment.