Real Flame Fire MKII

Love the fireplace, but they should just get rid of the app all together until it’s a decent usable app. Wifi setup is straight forward but fireplace acts up when using the app to control. The idea is great, would love to turn it on from bed via the app as soon as you wake up. But not working unfortunately.

A complete amateur must have developed the App. It doesn’t work and the instructions are useless!

Had to have 3rd new remote and new receiver that’s all ok but wifi does not work and the service person had no idea about it!! I have spent hours trying to connect its useless!! Would not have purchased Realflame if I had known this issue. Also took about 7 weeks to get a warranty call. Very bad service.

The fireplace comes on and off on its own. The app doesn’t control fan speed, on or off. NOTHING!!!