Sortly: Inventory Simplified

Despite a tremendous investment of time to get this software dialed in for my needs, I was satisfied with the overall capabilities. Three years into the subscription they sent an email notification that the annual rate would increase by over 300% in 30 days (from $468 to $1428). Needless to say the subscription has been cancelled and I am looking for another solution.

I’ve been a Sortly customer for 5–6 years, paying $1,180 a year for their Ultra plan. Last year, without my permission, they increased my payment and moved me to a higher rate. After multiple emails, they admitted the mistake, apologized, and moved me back. Now, I’ve received a 30-day notice that my plan will jump to about $2,800 a year — more than double overnight — with no real choice other than cutting off many of my items to qualify for a cheaper tier, or paying the inflated price. When I went to cancel by subscription, I was suddenly offered 40% off. This just confirms their strategy: wait until customers have built up large inventories (I have about 3,600 items) and then force them into paying drastically higher rates, knowing it will be a big inconvenience to switch. Thankfully, I already have all my data zipped, exported to PDF, and my IT team is moving me to a new system. I’d rather spend time and money transitioning than give Sortly another penny. This company is greedy and unethical. They care more about squeezing customers than offering fair value. I barely used most of their features, just inventory tracking and adding a few items a month lately. I don’t recommend Sortly to anyone — and I wouldn’t be surprised if more negative reviews keep rolling in.

The orientation of pictures is not quite good always need to select on multiples shots. 3 of 5

I have been using Sortly for about 5 years. It is not perfect for my business needs and the development team is slow to implement ideas to help improve. Still, they have no problem increasing the price X 4 almost overnight. I received 2 weeks notice that the annual payment of $2K was going to increase X10. Highly unethical and I am looking for a replacement.

As many others have experienced, my company was forced out after they raised our “Enterprise” package contract price from around $2000/yr. to almost $9000/yr. As a small business, this is a cost we just couldn’t suffer. The sales rep negotiating our contract had to be about the worst guy on their sales team. Luckily we found an alternative. Thank you, Aaron, for pushing us away toward greener pastures. Sortly was fine but it became bloated with features we didn’t want or use. There was no negotiating, though. It was $9000 or nothing. Heed my advice and never use Sortly. There are better products from more veteran companies out there that know a bait-and-switch model isn’t right.

How are there so many good reviews??!? It’s a scam! I was checking using it for work so signed up for a free trial which ended up costing $1750- they have no way to contact them or cancel. They said they upgraded my service based on my usage which is none.

Sortly lured me in like many others with friendly pricing, slick marketing, and promises of “unlimited” Pro version. I invested years setting up my entire inventory system on their platform. Out of nowhere and with barely two weeks notice they hiked their prices by 300–400% forcing me to pay for features I never needed or used. No justification. No apology. Just “pay up or lose access” Sound familiar? It should this is classic bait and switch behavior. Worse still, I later found out I wasn’t alone. Hundreds of users across forums are reporting the same experience. Small businesses, home users - all targeted, all squeezed. This isn’t a misunderstanding. It’s a deliberate ramp-and-dump scheme. They bet you’ll be too invested to leave. That you’ll just accept the extortion to avoid losing your data. This is digital hostage taking, and it’s happening in plain sight. Sortly’s business model is a warning sign. If you’re thinking about trying them - don’t. If you’re already in - get out while you still can. And to Sortly: You know exactly what you’re doing. If you want this review taken down, make it right not just for me, but for every customer you ambushed.

Signed up for what we thought was an $800 plan. Next thing we know we are getting charged $1,400 & it won’t allow me to change to the free plan so we don’t keep getting charged. I’ve sent multiple emails, absolutely no response. Can’t find a costumer service phone number. I hardly ever write reviews, but everyone deserves to know what a scam Sortly is. Very disappointed.

They lie

$50/month or $300/year is a crazy price for a household app. Wasted time loading in 100 items and would have probably paid if it was something reasonable but I’ve never seen an app with those prices. This is only for businesses.