Three

It is like their goal is to give you the worst service possible. I bought this when i arrived to the uk hoping to use it for my journey and ended up connecting to every free wifi i could find ! Every time i say i will wait for the next city i am sure they have better coverage their i end up looking for wifi just to open google map ‘! Truly disgusting service and terrible internet not even google open up ! Stay away please do not buy their sim you will regret it.

Confusing, slow and impossible to navigate, this app is incredibly poorly designed. On top of the horrible service one receives from 3 please look elsewhere for mobile plans

It seems like it was developed by a 6-year-old. It makes it impossible to actually buy products from them because 9 times out of 10 it crashes when you’re trying to check out.

This app is absolutely maddeningly terrible that it makes me want to change to a different phone company. I can’t do anything nor even on the three site. It’s just non-functional. Even when I want to give money to this company and app I can’t even do it cause it won’t work! The last app Three Pay As You Go was fine and it at least worked. This new app was just so they could advertise their products to you but everything else is in maintaining account is non functional. How can I be a customer if I can’t even use the app?

I need the £15 monthly data plan each month so that I don’t run out of data. When I open up the Add-Ons sections, I can see the £10 pound and £20 plans. When I tap “View More” to see the £15 plan, nothing happens. When I accidentally add the wrong plan to my basket, I have to remove it from my basket - however, this removal doesn’t actually happen until I close and reopen the app 2 times. For a company of this size, their app is unacceptably terrible.

Mine is disappeared in account after reset and 10 hrs I don’t to reach out impossible b careful they will run away with your advances

I purchased pay as you go SIM for mobile WiFi but unable to check my account, see how much data I have left etc because verification is only available via text and US mobile phone number is not accepted. Very frustrating. Verification should be available via email as well. Travel to UK twice a year and never know when my data will run out. Can’t use app without registering!

The app is poor and confusing. The company is also poor. Avoid.

So I maxed out my data usage. Then paid £5 for a one day pass because I need the GPS to work since I’m new here. It does not work. No data at all! It’s been 4 hours and it doesn’t work! When you tried contacting them with “contact us” it just takes you to the “Help” page and circles you around to the same thing. I tried sending a message through the forum finally. However I got a sorry no one is available to help you out at this time. Our hours are weekends 9am-8pm and today is Sunday 6pm! I’m out of words I don’t even need it anymore. Just gimme back my £5. I was lost and had to find another way to get home.

This app is so broken and buggy. When I try to login and send a password link to my email it never sends. Sometimes it just puts me into a log in loop of asking for my number and my email over and over again. The help chat function is VERY slow. Waiting ten minutes for anyone to respond to me. I had to go in the store in person to achieve anything. It also saved my old number in the app, even though that number was discontinued. So I was paying for a phone number that didn’t even exist. While it appeared my new number had no service. This app is so bad, I am considering changing phone services altogether.