Verizon Roadside Assistance

First time needing the app, in the middle of town, it said 2 hours before someone could help. 2 hours. I thought maybe there was a location error and verified everything. Tried again, 2 hours. I was stuck in the middle of the lane near a busy intersection. I searched Google, found a tow service, they showed up in 20 minutes. $160 down the drain because using Verizon roadside would take 2 hours. I would have signed up with another service had I known this ahead of time. I’d like to say I was giving it another shot, but don’t want to take the chance.

This is by far the best roadside assistance I’ve ever used! They are quick as they can be and very friendly and kind!!

Okay so yea it’s cheap only like 5$ a month for roadside insurance whether it’s 10 miles towed, dead battery, keys locked inside but the catch is sometimes well most times it’ takes FOREVER for them to find someone to come help you lol😅 if it’s the middle of the night past midnight 1-4am it’s freaking impossible get a Rescuer. Gonna have wait until 6-9am and I’ve had multiple times when either the request will randomly cancel or the person cancels or one time took like 2 hours send someone he tried getting into my car for like 10-15 minutes and just gave up and left so customer service had send new driver which took like another 3 hours but when this person got there they were so prepared and professional correct tools and unlocks my car in literally like less than 2 minutes smh 🤦🏽‍♂️ once the driver went to the wrong place and it clearly had the correct address so took him another 15 get to me. My shortest ever rescue took at least an hour an half lol. It’s cheap roadside but it’s ghetto hahahaha

I used Roadside Service a few times in the past with pretty good service, usually not having to wait more than a couple of hours. But yesterday I got 2 flat tires after hitting a pothole.Around 10:30 am I contacted Roadside service. A tow truck arrived 2 1/4 hours later and the driver informed he couldn’t tow me because I needed a flatbed tow truck. He called for one around 1:15. After that I kept getting texts saying a truck would arrived at various times…2 hours later, 15 minute later, 5 minutes later…but no truck arrived. I called the number provided via text and was told the messages I had been getting were sent automatically by Verizon but not based upon fact or coloration with the driver. After that I was unaware to reach anyone by phone. At 3:30 pm I called a tow company that arrived an hour later and paid $130 out of pocket. Once that tow truck arrived I cancelled the Verizon Roadside Service truck which still hadn’t showed. An hour or two later I received yet another text statement the tower had been delayed but was “on the way”. I initially contacted Roadside Service and was picked up by an out-of-pocket tow computer at 4:30 pm. Roadside never showed and it was impossible to reach anyone to speak to or receive an accurate ETO. An awful experience!

Hate the app. I don’t hate much but I hate this app that’s for sure 👎👎👎👎👎👎👎👎👎 Straight up this app is Basura Basura. Basura BASURA.

this app isn’t even in service anymore. it just takes you straight to their website

the app is no longer used, opening it just gives you a link to a webpage.

I was able to track my technician all the way to my vehicle and keep up-to-date with the process of fixing my vehicle and getting me back on the road.

Highly recommend! Super nice tech. Didn’t have to wait the full ETA! Exceptional!

The app is useless since it reroutes you to the webpage. I’ve waited over 2 hours (and counting) for a tow and keep getting the run around.