Aer Lingus

Never has any updates on flights and is difficult to navigate

Unhelpful error message without link to support article to resolve. I am unable to create an account.

Consistently cannot use the app as it gives me the error message that I must connect to the internet to continue. This is despite trying on both 4G and Wifi. (All other apps and connections worked correctly). Deleted and reinstalled the app, restarted phone etc - no resolution. App is unusable. If I could give it no stars I would.

Amazed you can’t look at multi trip on the app. Also very annoying when they reset the tier credits in March/April this year, I lost most of the credits for my concierge status built up from 2023! Excellent staff on business flights

Surprised and disappointed to see Aer Lingus do not have an iPad app. Basic enough requirement for an airline serious about bookings and booking management.

I recommend uninstalling this app. It gives the wrong departure time for flights. In my case, when I arrived at the gate my flight was gone. Aer Lingus support agreed that the app shows the wrong departure time but would not do anything to help so I lost the cost of the flight and hotel. They said I should not have looked at the push notifications appearing on the app but instead should have checked the original booking email! See the hundreds of other reviews here regarding that support team. Anyway, just uninstall it. The app doesn’t work and the team will not help you.

It fails to provide information about boarding gate, so you have to double check airport screen. It has additional screen for flight details, but it does not have gate number!

Every time I open the app there is some urgent update required . It is particularly frustrating when you are abroad and patchy data coverage deserts you. “Urgent!! Please update the app! We can’t do our jobs properly !”

I booked a flight recently through the website, and have tried numerous times over the space of almost 3 weeks to log in to the app, only to keep getting the same error message, I have been in touch with customer support 3 times at this stage, to be given a case number the first time, and have been told each subsequent time that my case is still pending. And on the last time of contact, I am told to just check in at the airport. What is the point in having an app when someone can’t log in, and customer support does not seem interested in helping

It’s seriously annoying that when booking a flight, on the ‘Dates’ input field there’s no indication on the calendar view as to whether there are flights on any specific day and you have to complete your search before you find out. It’s a pointless extra step when half the time the result is “No Flights Available”.