Heathrow Express

Very disappointed in the changes that have been made to this app. It now offers a clunky and inefficient purchase process whereas before it was very streamlined. What a shame!

Since the app was updated I can't use it anymore: application shuts down itself every time I try to open it. Very disappointing for a frequent user like me...

I have just spent the majority of a couple of hours trying to book a return ticket and it has issued me with the incorrect bookings after not accepting payment in more than a dozen ways. Don’t really want to spend more money and time trying to get the pre paid tickets corrected but no choice now

The previous iteration of this app was far more user-friendly and had a clearer interface - loading tickets direct to iwallet for easy scanning. On this new version I somehow bought a ticket for the wrong direction - only found this after paying...as the ticket won’t load unless you have Acrobat if PDF reader. Awful.

Great train - sketchy app.

Absolutely hopeless.... won’t accept my email address ( gmail) which I’ve used for ten years. Back to the drawing board on this app!

When buying a carnet, some tickets show used when they aren’t. No way of having a terminal preference (always defaults to 2&3 and not quick to change). Used ticket system doesn’t work easily at all. Even hard to post a comment as you have to find a unique nickname.

Bought ticket through app - didn’t upload or be able to be added to Apple Wallet.

Hi, I arrived at Heathrow yesterday at 4.30pm and and due to all services on Heathrow Express being cancelled, I had to take the local underground to get to London Paddington . This was not only inconvenient with the suitcases, was time consuming and costed me additionally while I had bought a return pass Heathrow- Paddington. I have been advised to seek a refund for the one way via the website. Can you please provide me a refund to the same CC that I paid from for only one way. Thanks you kindly, Regards Priyanka Mirchandani

Can’t add Heathrow express ticket to Apple wallet. When will this bug be fixed?