Aircall

Hey team, 1) why do I receive calls when I’m logged out?! How can it be possible??? I have restarted the app several times and made sure it’s not logged in…but still. It’s receiving calls for a few seconds and then turns off. That’s nonsense. 2) how could this app use sounds when I physically turned off the sounds?! How?!!! I need to wake up early in the morning and this app just awakes me at 1 AM. And I’m out of the system. Well, okay, I need to reinstall the app…again. I WISH I COULD REMOVE IT FROM MY PHONE, but my firm uses this piece of defective code.

Why I still can’t register?

Dropping the support for a bunch of devices in a minor release is extremely unexpected, especially since they are still supported by Apple and run on iOS 9

When I utilize the app with Bluetooth headphones, I have to repair my headphones after every one or two calls. It’s really annoying and affects my work flow. I only use my Bluetooth’s when I forget my wire headset at home. Any chance on fixing this issue? Everything else is good.

This app isn’t worth the money. $170/month for three phone lines and a billing team that tests you badly. Customer service is fairly quick but the number of dropped calls is very, very high. For a billion dollar-funded company I’d rather go with another company who actually tried to win your business. Also when you try to leave you need to submit a “cancellation “ form or else they’ll keep charging, despite requesting the pin and transfer.

Not great. Not awful either. When it works, it does what it’s supposed to. When there is an update, it doesn’t work well and you’ve got to update it for it to work like it should again. Down side to that is that there’s an update every week. 🤷🏼‍♂️

I’ve been using Aircall for a couple months and it’s been great! Super seamless integration with our salesforce, makes our lives way easier (sales team and I).

Easily one of the worst apps I've ever used. It doesn't do what it's supposed to. Can't send or receive calls and the phone calls often drop.

40% of my answered calls drop upon answering after a very consistent 3 seconds. The transfer feature randomly becomes inoperative. 50% of our calls go straight to missed call rather than even ringing once.

So far Aircall has been okay. We like the reports, Hubspot/Intercom integrations, call recording, SMS etc. A MAJOR limitation is not being able to send/receive photo messages (MMS). Been asking for this for 3 years now. Our customers use screenshots to report errors and we send photos for support, and this isn’t possible with Aircall mobile or desktop. I’d give it 4 stars if we could send MMS. But so far this has been an extreme inconvenience pain for us since we use Aircall for our Customer Support line. Devs: I’ve already mentioned this in your feature request page numerous times, so please don’t ask me to put it there again. Also, occasionally the mobile app crashes or doesn’t call out. Also, our reps in Canada have been having connection issues frequently this month. Not sure why. Also you can’t search your SMS message history via keyword. Which would be super helpful.