GCash

Scam app. They take your money before verification and then reject to verify and refund. As a foreigner I registered, deposited money and then it required verification to use my money. Verification only for the residents. So I’m not able to verify. They reject to provide refund. Even they took my money easily without verification. Scam!

My ticket number is 77031978 . They can’t review and make verification of my profile for 3 weeks already after I provided for all documents they asked for

1. It’s not possible stop receiving their spam messages (sms and email). 2. There’s no support at all. They use biometrics, but they cannot verify you as their user. 3. Promo-promo-promo. Do you really think people like it? 4. If you want to retake your photo - start over 🙈 5. Does anyone like this app?

This was one of the worst support experience I have ever had in my life so far, I ordered Gcash mastercard to my apartment and paid for it more than 10 days ago (guys from lazada deliver heavy parcels just in a few days I am in Pampanga) after that I contacted the worst support ever, support guy who's name Raver D. has been reply to my messages very slowly, more than just 1 day, he has been asking questions that doesn't make any sense and in the end he closes my ticket saying my card has been delivered to Jonathan Banaag, but damn what's wrong with you? My name isn't Jonathan, isn't it obvious? I have been waiting for more than 10 days, I paid for the card in order you guys deliver my card to some stranger with all my personal information? really? and after all of that this guy closes my ticket as solved. After this you can make your own opinion about how your support works, and saying it was worst I didn't joke. And as it was your mistake I expect you to solve it ASAP, and how courier delivered my card without calling me a single time? how this works???

After i put my money to Ginvest and now its not shown in my app nawala bigla ang Ginvest scam ba ito

Too slow it takes more than 7days

Been a customer since 2017 and I never had an issue. If there is, I’m sure it gets resolved quickly. Last week, my phone got stolen at the airport before my flight overseas. I couldn’t open my account as I needed an OTP. I’ve heard and seen so many bad reviews about this app and I was so worried that I couldn’t open it anymore. I made a new international account and requested if I could transfer my old funds to this new one. And lo and behold, after 5 days I got my money back. Nothing more, nothing less. It’s the exact amount. They’re prompt in responding all my emails. Thank you Gcash Help Center! Your exceptional customer service has not only resolved my immediate issue but has also left a lasting positive impression on me as a customer. The dedication they’ve shown was beyond my expectations. Huge shoutout to Silvana A. and Regie A. Thank you once again for your exceptional assistance. Please know that your dedication and willingness to go above and beyond did not go unnoticed and it’s also greatly appreciated. Customer Satisfaction: 1M/5 Responsiveness: 5/5 Problem-Solving: 5/5 Follow-up: 5/5 Professionalism: 5/5 Truly trustworthy and recommendable!

Using this from Canada. Verification process was okay, I was able to link a PayPal account (has to be PH, coz it doesn’t accept CA, which is stupid). But, you’ll never see PayPal as an option to Cash In. So you want to go for help and support, but you go to the Help link on the app and it will tell you ‘Oops! There seems to be a problem. Try again later.’ So you go to their chatbot, and submit a ticket. They reply very seldomly, with the last email telling me that they have escalated my concern and will be contacted within 2 business days via email. It has been 5 business days and no email. They recommend you to easily monitor the status of your ticket via the app through the Help section, but then again, IT DOESNT WORK.

My girlfriend from the Philippines is blind, and the app randomly logged her out and asks her to verify her face by looking at the camera and blinking. Because of the way her eyes look, she can't verify herself. The app now logs you out every 90 days and forces you to do this ridiculous authentication method every time. The app is also a complete mess with screen readers, so many unlabeled or cluttered controls.

Cant open as long as you do face id but the app is not reading it. Stupid app