GCash

Scam app. They take your money before verification and then reject to verify and refund. As a foreigner I registered, deposited money and then it required verification to use my money. Verification only for the residents. So I’m not able to verify. They reject to provide refund. Even they took my money easily without verification. Scam!

My ticket number is 77031978 . They can’t review and make verification of my profile for 3 weeks already after I provided for all documents they asked for

1. It’s not possible stop receiving their spam messages (sms and email). 2. There’s no support at all. They use biometrics, but they cannot verify you as their user. 3. Promo-promo-promo. Do you really think people like it? 4. If you want to retake your photo - start over 🙈 5. Does anyone like this app?

This was one of the worst support experience I have ever had in my life so far, I ordered Gcash mastercard to my apartment and paid for it more than 10 days ago (guys from lazada deliver heavy parcels just in a few days I am in Pampanga) after that I contacted the worst support ever, support guy who's name Raver D. has been reply to my messages very slowly, more than just 1 day, he has been asking questions that doesn't make any sense and in the end he closes my ticket saying my card has been delivered to Jonathan Banaag, but damn what's wrong with you? My name isn't Jonathan, isn't it obvious? I have been waiting for more than 10 days, I paid for the card in order you guys deliver my card to some stranger with all my personal information? really? and after all of that this guy closes my ticket as solved. After this you can make your own opinion about how your support works, and saying it was worst I didn't joke. And as it was your mistake I expect you to solve it ASAP, and how courier delivered my card without calling me a single time? how this works???

Bad

Feels like scam, no otp if linked to other merchant. Phishing everwhere, even from the official SMS

The new app is worse than useless very difficult to send money

The CS skills are quite poor!!! They are not really reading the concerns and just send you templated messages that have nothing to do with your concern! So incompetent.

This app will know if you use different device to login , and prevent it . But if you make report to GCash team , they won’t help you solve it . Even if you provide enough document for verified , they won’t help you. They will just stall you long enough to make you forget the matters. This kind of app, your funds will not safe.

I’m not able to sign up with a PH (Smart) phone number. When I fill my phone number, it asks for authentication via SMS OTP. OTP arrives but when I input it there is “and unexpected issue”. I’m stuck with that error and no way to resolve it.