Heathrow Express

Very disappointed in the changes that have been made to this app. It now offers a clunky and inefficient purchase process whereas before it was very streamlined. What a shame!

Since the app was updated I can't use it anymore: application shuts down itself every time I try to open it. Very disappointing for a frequent user like me...

User friendly site with all information supplied to make a quick decision.

Very difficult to navigate Finally found the 12 trip carnet selected buy and they sold me a 6 trip This has been an issue for years and nothing has improved Hire someone who knows apps and fix this

Super easy and quick to use.

Apple Pay doesn’t work; doesn’t allow Canadian billing addresses!

Needs basic auto fill function and Apple Pay for secure payment.

When the app works its great, however, today I booked a ticket and when the receipt comes through I am unable to download the ticket to my wallet. When I call for assistance the call was first dropped (hung up) and second attempt the ‘executive’ was unavailable; forcing me to leave a messsge.

Booked tickets on app but in “my tickets” they show up with wrong dates!

Consider adding the ability to search by booking reference number. I purchased 5 return tickets on my desktop but am unable to load them onto my phone for portability. Instead I need to print the tickets.