Heathrow Express

Very disappointed in the changes that have been made to this app. It now offers a clunky and inefficient purchase process whereas before it was very streamlined. What a shame!

Since the app was updated I can't use it anymore: application shuts down itself every time I try to open it. Very disappointing for a frequent user like me...

Very easy to navigate app - fast and efficient

Appalling app that never fails to disappoint, how the developers of this app can publish such poor quality rubbish is amazing. Cannot pay for a ticket with a credit card as it just sits there after I enter the credit card details and will not move forward. Countless other bugs that make the experience slow and miserable and then the actual journey on the hxpress is 50% late every time. Time to switch to London underground.

Took me nearly 5 mins to create an account. First attempt it would randomly delete your inputs and let me enter numerics. Close and restart removed that glitch. Second attempt failed with SSL error cannot connect to server. Then repeatedly failed saying problem with first name which I eventually discovered there was a white space character after first and last name which when deleted let me proceed. I can see many people giving up long before this. I haven’t even used the

Poorly designed, appallingly executed, full of inadequacy and clearly not designed with the traveller in mind. Its only saving grace is that it’s an excellent example of how not to design and build an app. Seems the minimum is 1 star. I wouldn’t give it any.

Dreadful app cannot import tickets not intuitive to use

I bought the ticket before having an account and now I can’t import my ticket into the app so I can’t also add it to my iOS wallet. Would be good to have this integration.

This was a reasonably good app and now it looks like a shell of one. Who wasted money on these developers??

Crashes all the time, doesn’t automatically mark which tickets are used. Terrible.