My Telstra

Barely let’s me sign in before the crashes. Or sometimes the app starts loading and then crashes.

It can’t even sign me in. I even set up a new ID on a PC browser, and tried that in the app - just gives me the same blank page after entering the username. Restarted phone, deleted and reinstalled app - no dice. This is what you get with a big fat monopoly.

I am trying to pay my monthly bill but your app is a disaster! USERNAME, P/W, Are you a robot, All ok but it won’t go through to payment! Back it goes to the beginning Username, P/W……. Hopeless!! Now its saying SOMETHING WENT WRONG/ RETRY!! Its joke! Don’t you want me to pay my account???! For heavens sake make it easier, it is pathetic.

Some of my services don’t even work won’t let me call certain numbers back in NZ I’ve paid for the recharges I want my money back

Why do you need to have your device trusted all of the time. The “am I a robot” verifications are ambiguous some of the time. I’ve had a credit sitting with Telstra for the last 5 years for a broadband account I used to have but now I only have prepaid phone, why can’t I request a refund through the app? When using the help section it directs you to make contact via phone only, then you’re put on hold for a long time. Mainly Telstra is annoying, app isn’t too bad.

On iPhone 11. I’m on register page and gives me error when I click the tick box to confirm I’m not a robot. Red error appears saying I haven’t clicked it.

Paid for my recharge and it’s not working zzzzzzz

I changed to monthly plan The mobile number they gave to set this up is still showing up Today I rang Telstra the problem proving very difficult as it is not my original number that I was promised would be all good! Today whilst sorting this out as they said they can’t authenticate me, I am in isolation and in Kununurra where coverage is poor. I have now been on the phone close to a hour and still not sure it will be sorted 😳

So trash let us change out plans and work over seas dam

The app can’t find my address. When I try to add a nearby address the app crashes and logs you out. Its not possible to have a worse experience than dealing with Telstra thru this app.